Lumo Energy Standardizes 600 Processes, Reducing Customer Churn and Increasing Employee Engagement
Process mapping helps Lumo Energy transform its business
With high staff turnover and a slow rate of process change, Lumo Energy was wasting time and money attempting to document its business processes. Miscommunication was rampant, with many departments unaware they used similar processes within the company. Documenting these procedures was an imposing hurdle, and improving them was an even more distant goal.
Executive leadership was searching for a new, simpler way to capture and improve processes, and a way to increase employee collaboration. To do this, they turned to Nintex Promapp®.