Liverpool City Council streamlines and documents internal processes with Nintex
Australian city council reviews and documents critical processes with Nintex Promapp®.
Liverpool City Council provides a portfolio of services to residents and businesses in the area. Its 800+ staff manage everything from waste and recycling facilities to parks, libraries, and childcare centres. As the city has grown in recent years, so too has the support delivered by the council. This has led to a rise in the number of internal processes followed by staff across all departments and locations.
As part of a New South Wales government initiative to streamline the operation of local councils, the council deployed and began using Nintex Promapp®.A cross-functional improvement team was established to provide guidance and assistance with putting the platform to work as part of the implementation of a new quality management system. This was designed to highlight those processes that carried the most risk for the organisation and ensure they were reviewed and managed appropriately.
The team identified a total of 563 critical processes across the council. So far, 320 have been fully reviewed and mapped in Nintex Promapp. The council is 18 months into its goal to document all processes and achieve quality management certification within three years.