Johnson Financial Group reduces man-hours by 95% on mortgage loan processes

The RPA solution

Nintex RPA was selected on the recommendation of a Johnson Financial Services representative who attended a trade show. The software’s ability to accurately and rapidly move data across organizational lines was precisely what Johnson Financial was seeking.

With disparate data pouring in from all sides, Nintex RPA was able to rapidly merge data and help administrators gain greater understanding of what the data revealed.

Nintex RPA’s scripting ability alone resulted in up to 95% savings in man-hours necessary to process data centered on mortgage loans.

According to Rita Kerkman, AVP Management Reporting Specialist for Johnson Financial Group, loan specialists were able to process loan data in only five percent of the time they had required to manually administer the same information.

“Before Nintex RPA,” says Kerkman, “it took someone a full week to process loan data. With Nintex RPA, it takes only about two hours. That’s an enormous savings of time and money.”

Over the course of a single year, Nintex RPA reduced the annual total man-hours necessary to manage and process loans from 16,640 to only 832 hours.

“That’s only a single example,” said Kerkman. “As our staff has become better acquainted with Nintex RPA and more confident in using the scripts we have generated for its use, we have uncovered other ways to harness the technology to our needs.”

Kerkman also stresses that the time savings generated by Nintex RPA also made a significant intangible contribution to one of Johnson Financial Group’s core values: customer service.

According to Kerkman, “Close interaction with our clients is extremely important to us. It is one of the key tenants of our business philosophy. Equally as important, Nintex RPA provided an invaluable benefit that fit precisely with the company’s core values. The extra time Foxtrot has gained for us allows us to focus on providing greater assistance to our clients. As a result, we are more creative in delivering the kind of innovative thinking that strengthens our relationship with our clients and ultimately makes them more successful.”