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Transforming Inspection Processes for Hillphoenix

Digital processes help Hillphoenix keep its cool.

Using Nintex, Hillphoenix’s IT team built a mobile inspection application to ensure every aspect of refrigeration units were examined, defects were recorded with organization-wide terminology, and pictures were captured and electronically attached to inspection records.

Finding Success


decrease in defects per unit


decrease in warranty claims

improved accuracy of inspection data

Capabilities Used
Advanced Workflow
Modern Forms

Who they are

Part of Dover Food Retail and their Refrigeration & Food Equipment segment, Hillphoenix is a leader manufacturer of commercial refrigerated display cases and industrial refrigeration systems.

What they need

Digital processes for managing inspections that reduced risk of error, minimized wasted resources and streamlined reporting.

How they did it

After implementing Nintex, Hillphoenix was able to build a mobile application that streamlined manual inspection processes.

Hillphoenix Replaces Manual Inspection Processes With Digital, Streamlined Solution.

Hillphoenix is the leading manufacturer of commercial refrigerated display cases and industrial refrigeration systems. Despite its reputation for sustainability and energy-saving efforts, the company struggled to keep up with digital advancements in key areas of the business – particularly, routine inspection for its large refrigeration units.

The company’s line inspection relied heavily on handwritten notes. Not only were these manual processes difficult to track, but they also increased the risk of inspection errors, required more Excel files and delayed reporting. After Hillphoenix’s Quality Team looked for digital and mobile solutions to standardize, streamline and improve inspection accuracy, they landed on Nintex Workflow and Forms. Now, all Hillphoenix inspections follow the same examination process, and support faster data recording and analysis.

Transforming this process with Nintex helps us achieve our quality goals – eliminate waste and reduce defects… Our inspectors are more efficient, our data is more accurate and readily available, and we are embracing digital transformation. All of this helps reduce our costs, improve the quality of our products and ultimately improve our customer experience and satisfaction.
Justin Parker, Quality Manager, Hillphoenix