Grange Insurance cuts agent onboarding time in half with eSignature

Grange Insurance, based in Columbus, Ohio, provides insurance products to policyholders across 13 states along the U.S. eastern seaboard. Grange Insurance is rated “A” in excellence by A.M. Best, holds $3 billion in assets, and garners $1.3 billion in annual revenue. For generations, Grange Insurance and the independent agents who represent their company have empowered people to live their best lives.

90%

of onboarding packets completed in 2-3 days

Cuts agent onboarding time in half

Visibility to track documents and delivery confirmations

Company
Grange Insurance
Website
Industry
Financial Services
Country
Capabilities Used
eSignature

Who they are

Grange Insurance Company, with $3 billion in assets and more than $1.3 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home, life, and business insurance protection.

What they needed

Grange Insurance’s onboarding process involved sending paper forms back and forth through the mail. This required manual follow-ups and prolonged the onboarding process to a month, from start to finish.

How they did it

Since integrating Nintex AssureSign®’s eSignature solution to Grange’s document management internal systems, the company has cut agent onboarding time in half.

Cost savings by going paperless

Challenge: Snail mail prolongs onboarding

Grange Insurance’s independent partner insurance agents provide auto, business, home and life policies to individuals and businesses of all sizes. When onboarding new partner agencies across the country, Grange had to collect the required licensing documents via paper, requiring both sides to snail mail and fax papers to and from the home office. This required manual follow-ups for incomplete documents, prolonging the onboarding process to a period of one month from start to finish.

Solution: Digitizing paperwork halves onboarding time

Since integrating Nintex AssureSign® with Grange’s document management internal systems, the company has cut agent onboarding time in half. In fact, roughly 90 percent of the documents in agents’ onboard packets are now completed in just two to three days. Increasingly, customers are expecting to be able to complete paperwork quickly and without having to make multiple trips to the agency; as a result, Grange’s agents wanted to speed up the overall closing process for customers. Following the initial success with Nintex AssureSign®, the company’s life insurance group integrated Nintex AssureSign®’s electronic signature and document delivery capabilities into their existing systems to streamline document signing, delivery and monitoring. Today, agents send customer applications electronically from smartphones, desktops, or tablets.

If, after a set amount of time, the receiver hasn’t signed, an automated reminder is sent. Now Grange’s life insurance group services over 50 percent of applications electronically, significantly speeding up review and payment processes.

Since deploying Nintex AssureSign®, the manual customer follow-up process has become obsolete for Grange Insurance’s independent agents. In addition to time and cost savings by going paperless, agents can now track documents and see delivery confirmations, and customers can complete paperwork quickly and easily from anywhere.

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