Delivering an exceptional customer experience at transportation company
FMG Support is the UK’s largest fleet incident management company. As a vendor for public and private fleets, the company offers a wide array of services, including incident management, roadside repair, specialist vehicle recovery services and legal assistance.
It delivers business-critical, 24-hour vehicle and driver support to corporations, leasing providers, insurers, Highways England and several police forces.
When the company realized it couldn’t be manually connecting variant data sources of information during every customer interaction, FMG Support implemented Nintex K2 Cloud to manage and automate its business operations.