Flight Centre supports customers through COVID-19
Flight Centre Travel Group is one of the world’s largest travel agency groups. Headquartered in Brisbane, Australia, Flight Centre’s vast leisure and corporate sales network extends around the world, operating in 90+ countries. From its humble beginnings in double-decker buses to today—with 30 brands and thousands of corporate customers—Flight Centre aims to “open up the world for those who want to see.”
The company uses Nintex K2 Cloud for a number of processes, including HR approvals, credit notes, contracts, and travel approvals. As the COVID-19 pandemic hit the travel industry, Flight Centre was able to quickly launch COVID-related apps and forms, including customer cancellations and a workplace safety app.
Moreover, the company is using this time to continually innovate with solutions like the HUB Builds app which allows customers to onboard faster than ever. With K2 Cloud, Flight Centre is transforming customer experience, gaining transparency into its processes, and boosting efficiency.