EZLynx increases agent satisfaction after deploying eSignature

Established in 2003, EZLynx is the most widely used rate quote software product in the property and casualty (P&C) insurance sector. More than 19,500 independent P&C insurance agents rely on EZLynx software to operate their businesses effectively. EZLynx streamlines the exchange of information between the insurance carrier, independent agent, and the end-consumer for ratings, quotes, and overall customer life cycle management.

Easy-to-deploy integration

Close deals in minutes rather than weeks

High levels of end-user satisfaction

Company
Innovatix
Website
Industry
Technology
Country
Capabilities Used
eSignature

Who they are

EZLynx was founded in 2003 by Nag Rao in Flower Mound, TX. The company specializes in process and logistics software for independent insurance agents.

What they needed

EZLynx agent users and their end-consumers required an eSign experience that could streamline document intake and reduce overall policy turnaround time.

How they did it

With Nintex AssureSign®, EZLynx now provides its customers with a time-saving eSignature tool that increases overall product user satisfaction and retention.

Increasing product user satisfaction and retention

Challenge: Policyholder paperwork holds up the process

With large volumes of documents to process for each new policyholder, EZLynx agent users and their end-consumers required an eSign experience that could streamline document intake and reduce overall policy turnaround time. EZLynx has been strongly pushing its ONE PRODUCT solution, and it was important to find an eSignature provider that could seamlessly integrate into their product. Customer experience, specifically ease of use (Single Sign-On), reporting status of the document, and security were also important considerations.

Solution: eSignature reduces workflow times

Initially, EZLynx approached DocuSign for the project. However, when given the opportunity to showcase their solution, Nintex AssureSign® exceeded EZLynx’s product team’s expectations; proving easy-to-deploy integration, attentive customer service, and flexible pricing structure. In partnering with Nintex AssureSign® for electronic signature capabilities, EZLynx software was able to provide eSign capabilities to their agent users in order to turn around policies within minutes rather than the four days to two weeks it took previously.

Since deploying Nintex AssureSign®’s electronic signature in their product, EZLynx has experienced a growth in end-user customer satisfaction. Combined with other tools like “texting, eSignature, drip campaigns help us stay on top of our clients and grow our business,” reported one user from Guaranteed Rate Insurance. EZLynx users have also reported a reduction in workflow times since eSign was deployed. “What used to take me more than 40 minutes, now takes me 10,” reports customer Marla Folsom of Horizon Insurance Group. In partnering with Nintex AssureSign®, EZLynx now provides its customers with a time-saving eSignature tool that is increasing overall product user satisfaction and retention.

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