Government agency ends paper chase with Nintex
Digital solution reduces documentation errors and allows rapid data retrieval
With a staff of only four people and a customer base of 10,000, the Lab Department of the Eagle River Water & Sanitation District has to be on its toes to keep up with demand. But the remote lab team struggled with paper-based processes.
Manual data entry, hand-written forms, and traditional phone and email communication dominated their business processes. To locate the right materials, employees often had to comb through 10 years of boxed-up paper. “Our manual processes were not just time-consuming; they were expensive,” says Ed Trainer, IT manager of the district. “Every year, our processes ate up resources equivalent to a full-time employee.”
The district needed an easy way to streamline processes, reduce documentation errors, and provide for the rapid retrieval of archived data