Colorpak Simplifies Processes and Dramatically Improves Customer Experience
Effective process management results in improved quality and service delivery
Without one unified way to manage risks and log incidents, Colorpak’s service quality suffered. Most incidents were generated by customer complaints, which negatively impacted customers’ experiences and brand perceptions. Lacking cohesive company-wide procedures, Colorpak wanted to increase staff engagement and empower them to take responsibility for mapping and improving work processes. Standardizing processes would allow Colorpak to improve customer experiences and reduce costly mistakes.
Despite a strategy focused on service, Colorpak still needed a tool to improve delivery accuracy and address incidents before they impact clients. The company turned to Nintex to help improve risk management and deal with issues as they arose.