Consistent on-time delivery of business-critical reports

Solution: Centralized data portal

Chaucer shortlisted three potential workflow solution providers and supplied them all with a brief outline of the process that it wanted to automate.

“Nintex K2 Five stood out clearly from the other workflow software. The professional consultants came to the meeting and showed us our process already created using Nintex K2 Five,” recalls Mark Cooper, Head of Exposure Management Services at Chaucer. “This gave us confidence in the solution.”

Over a period of several weeks, Chaucer then worked to extend and improve the solution in an iterative process, at a pace that suited the business. “The consultants were patient and flexible when we suggested different ways of doing things,” Cooper says. “It was a very positive experience, and now we have a user-friendly process that works for my team of modelers and also works for the underwriters. For such a small IT project, it has delivered big benefits, quickly.”

The new automated workflow is organized in one centralized place, saving more than 600 employee hours each year and providing instant visibility. Analysts spend less time chasing up information and answering underwriters’ emails and calls about tasks.

By providing a clearer overview of the number of analysis requests received and their due dates, the workflow process helps Chaucer’s risk analysts prioritize jobs more effectively.

“If we don’t deliver risk analysis reports when they are needed, the underwriting process is delayed and this could result in lost premiums or even reputational damage,” says Cooper. “Since launching our automated solution, the number of reports that we deliver on schedule has increased from around 90% to 99%.”

The workflow process has also improved the transparency of Chaucer’s risk analysis request process.  Underwriters working in four different time zones can now see at a glance who is working on their analysis request and which stage it has reached, greatly improving their satisfaction with the overall service.

Nintex K2 Five provides Chaucer with built-in reports on the analysis request process, showing managers how many requests the team has received and how quickly they were handled. This insight helps the business to ensure the team is properly resourced and expectations are realistic, particularly in busy policy renewal periods.