Best practice shared across global car manufacturer’s Australian dealerships
Global car manufacturer’s service division keeps all their dealerships on the same page, so customers are assured of an excellent experience
Traditionally, manufacturers have been in the habit of storing the minutiae of their business processes in manuals that are hundreds of pages long. “Rarely used and almost always forgotten, this method of managing customer service procedures resulted in processes that sometimes varied widely within our car dealership network,” says one of Nintex Promapp®’s leading vehicle manufacturing clients.
Nintex Promapp® facilitates sound succession planning and documentation, successfully driving a culture of process improvement across the executive and front line teams. Nintex Promapp® strikes the perfect balance for car dealerships by helping dealers to formalize excellent processes, without being overly prescriptive.