BC Ferries speeds up safety updates for smoother sailing

Nintex Advanced Workflow improves safety regulation compliance

BC Ferries has 35 ships and 47 terminals in British Columbia, Canada. Their company mission is to provide safe, reliable and efficient marine transportation services that consistently exceed the expectations of its customers, employees, and communities.

Maintaining up-to-date printed policies and procedures on its ships and at terminals presented major challenges due to a laborious process of sign-offs and confusion about who needed to approve what. BC Ferries wanted to revamp its manual methods for updating policies and procedures to consistently follow best practices and comply with changing regulations. They turned to Nintex and IT partner, itgroove, to streamline the approval process.

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BC Ferries
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Who they are

More than 20 million people a year rely on BC Ferries to get to and from 47 destinations along the British Columbia coast. The company’s mission is to provide safe, reliable and efficient marine transportation services that exceed the expectations of its customers, employees, and communities.

What they needed

BC Ferries had a time-consuming method of manually revising and distributing paper-based process and procedure information to its 35 ships and 47 terminals. As a result, this posed the risk that employees would not receive important safety updates in a timely manner.

How they did it

The company worked with partner itgroove to implement an automated approval and publishing system based on Nintex Advanced Workflow, SharePoint Server 2010 and Muhimbi.

Streamlined, automated approval workflows

BC Ferries developed several workflows, the first of which now supports the company as it revises and approves new policies and procedures. The workflow includes more than 340 steps and is used by hundreds of document authors and more than 50 approvers.

Employees now have a mechanism for quickly viewing recently updated information, helping ensure that they remain aware of important safety and regulatory changes.

With Nintex Advanced Workflow, BC Ferries increased the efficiency of its workers by streamlining the approval process. Now they can quickly comply with key policy and procedure changes that support its focus on safety for passengers and staff.

Easy access to current, relevant information and policy is critical to make effective, consistent and safe operational decisions. SharePoint Server 2010, Nintex Workflow, and our friends at itgroove made this possible.
/Rob Morrison, IT Manager, BC Ferries/

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