Best practice shared across global car manufacturer’s Australian dealerships

Global car manufacturer’s service division keeps all their dealerships on the same page, so customers are assured of an excellent experience

Traditionally, manufacturers have been in the habit of storing the minutiae of their business processes in manuals that are hundreds of pages long. “Rarely used and almost always forgotten, this method of managing customer service procedures resulted in processes that sometimes varied widely within our car dealership network,” says one of Nintex Promapp’s leading vehicle manufacturing clients.

Nintex Promapp facilitates sound succession planning and documentation, successfully driving a culture of process improvement across the executive and front line teams. Nintex Promapp strikes the perfect balance for car dealerships by helping dealers to formalize excellent processes, without being overly prescriptive.

Ability to retain and share intellectual property

Enhanced customer service experience

Easy-to-follow processes replace redundant manuals

Company
Global Car Manufacturer
Industry
Manufacturing
Country
Capabilities Used
Process Mapping

Who they are

A leading Australian global car manufacturer dealership. This top manufacturer’s service division takes on Nintex Promapp to streamline processes and deliver enhanced customer service experience.

What they need

The automotive manufacturer’s Australian service division felt it was falling short of its own exacting standards. There was no way to ensure customers received service excellence, and dealers couldn’t access – or share - knowledge about best practice.

How they did it

Since implementing Nintex Promapp, this automotive manufacturer now has the confidence that its teams are empowered to capture, store, share, review, and edit its business processes.

“Like most of us, dealers are busy. For processes to be useful, they need to be as simple as possible, with access to the right level of detail. Nintex Promapp delivers information in bite-size, easy-to-follow processes, and allows users to drill down into the layer of detail they need. This is a key benefit for us, which has impressed our regional managers.”

Ready to see what Nintex can do for your business?