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La Trobe University: A fresh approach to BPM drives engagement

Based in Melbourne Victoria, La Trobe University operates 11 schools across seven campuses and educates more than 36,000 students – including over 8,000 international students from some 90 countries – across its vibrant and connected campus network.

In 2014 La Trobe supported staff through a significant but necessary organizational change. Post the change, there was an acknowledgment that a fresh approach to business process management was necessary to support the new structure and enable key objectives in the strategy.

In this webinar, Michelle Marcantonio, Senior Manager Process Improvement shares how La Trobe University developed a quality, capability and support structure that empowered staff to create a positive improvement culture.

Watch this webinar to learn how La Trobe University:

  • Implemented process governance and quality control
  • Developed simple, repeatable, process training to make their teams self-sufficient
  • Empowered Process Champions across the organization to provide support and lead process work in their own business areas
  • Achieved business improvement thinking through linking process, people, technology and environment


Michelle Marcantonio

Michelle Marcantonio
Senior Manager Process Improvement, La Trobe University