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Workplace needs are significantly impacted by generation

The recent Nintex Workplace 2021 Study reveals findings across four generations of employees and highlights notable differences in how the shift to working from home is impacting workers across every era.

Watch Nintex Workplace 2021: How to keep employees happy – video on-demand and download the eBook to learn more about the Nintex Workplace 2021 Study findings.

In this survey* of 1,000 U.S.-based full-time American workers at companies with 501-50,000 employees, many respondents were unexpectedly positive about their remote work experience and productivity gains in 2020.

Interestingly, respondents’ top requests to make work more productive and enjoyable varies significantly from one generation of workers to the next.  For instance, the top priority request for each generation is as follows:

  • Gen Z: 55% want additional process software to more easily automate work
  • Millennials: 50% would like better hardware and equipment to improve their home offices
  • Gen X: 56 % would most appreciate more work schedule flexibility to care for dependents
  • Baby Boomers: 42% prioritize further compensation increases for more work and retirement planning

Of particular interest to HR execs will be the fact that while teams are largely reporting positive remote work experiences during the COVID-19 pandemic, there are differences in how the change to working from home is impacting people.

Retain talent and increase work satisfaction

While some express the need for additional support or flexibility, it’s interesting to note how the experience of working remotely is closely linked with job level.

The more senior the employee, the more likely they are to adapt to remote work and report higher productivity. In contrast, entry-level employees report experiencing overwork, confusion and living situation challenges more so than their more experienced colleagues.

Nintex Chief Marketing & Strategy Officer Dustin Grosse says senior leadership teams and HR professionals that recognize and respond to the generational needs of their employees will be more successful at retaining and recruiting talent this year.

“Work-life challenges vary by individual, but companies can do a number of things to improve how productive and fulfilling work is accomplished by all staff members. That includes making manual, paper-based and repetitive work more streamlined and digital with easy-to-use and powerful automation software.”

– Dustin Grosse, Nintex Chief Marketing & Strategy Officer

Ensuring employees have effective office equipment, like good computers, desktop monitors, and/or standup desks is also important, says Dustin. Looking forward, to attract, develop, and retain strong talent HR policies must also provide strong workplace and schedule flexibility and competitive compensation and rewards for important roles and all top performers.

What HR needs to know about remote work life

The Nintex Workplace 2021 Study, which gauges employee sentiment, also evaluates other important remote work topics including insight on employee mental health and sentiment on returning to the office.

The following findings are particularly relevant to leaders in the HR industry:

  • Benefits of remote work abound. More than two-thirds (67%) of employees report getting work done more efficiently since transitioning from the office to full-time remote work. When asked to describe their better-than-expected experiences, respondents pointed to no commute, fewer interruptions and better work-life balance.
  • Employees report feeling sad, but not about work. Nearly half (49%) of employees are sadder and lonelier than usual while working remotely during the pandemic, but they attribute this to COVID virus-related concerns and restrictions. Additionally, 56% of employees said current events, non-work-related, have impacted their attitude and productivity at work.
  • Many Boomers’ personal wellness much less affected by recent changes. 45% of Baby Boomer respondents said there has been no change to their personal wellness while working remotely during the pandemic. Conversely, just 15% of Gen Z respondents reported the same.
  • Managers and senior leaders are much more excited about returning to the office than staff. 63% of managers and directors, and 62% of VPs and C-suite executives are very excited to return to the office as soon as possible. However, only 26% of coordinators and specialists share that level of excitement.

To learn more, download the Nintex Workplace 2021 Study eBook and watch the video, Nintex’s Workplace 2021: How to keep employees happy.


The findings reported in the Nintex Workplace 2021 Study are the result of a commissioned survey conducted by Lucid in September 2020. The survey comprises responses from 1,000 U.S.-based full-time enterprise employees working remotely and gauges employee sentiment toward the evolving workplace. The respondent pool included employees from organizations with anywhere from 500 to more than 50,000 employees, and included employees across ranks, from coordinators to C-suite executives. For a complete breakdown click here.



Interested in getting started with the Nintex Process Platform? Click here to request a free trial of Nintex Workflow Cloud today!



Laetitia Smith

Laetitia Smith is a senior manager on Nintex’s corporate marketing team and is based in Auckland, New Zealand. In her global role, she leads and executes PR/AR initiatives and the company’s social media program. She loves collaborating with customers to share their success stories as they manage, automate, and optimize their business with their technology.

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