The best part of my role at Nintex has always been getting to hear directly from our customers and end-users about how they are using Nintex to improve the way people work. Thanks to our new webinar series, Workflow Wonders, we now get to bring those stories to life for the rest of our Nintex community.
This month, we welcomed Kyle Barton, IT Manager – Enterprise Automation & Analysis at Midland States Bank to Workflow Wonders. Kyle shared how the bank is using Nintex to automate and streamline critical customer processes across its business.
Midland States Bank + Nintex
Midland States Bank is a community-based financial holding company headquartered in Effingham, Illinois. The bank provides a full range of commercial and consumer banking products and services, business equipment financing, merchant credit card services, trust and investment management, and insurance and financial planning services.
When Nintex acquired Enablesoft in 2019, Midland States Bank was looking for technology to help enhance their digital footprint going forward. The bank was using Nintex RPA, formerly referred to as Foxtrot RPA, for about 10 years. Its SharePoint group was also migrating from SharePoint 2010 to SharePoint and needed to improve workflow and form design. And it was also leveraging Nintex Drawloop DocGen® for Salesforce. Kyle shares that “it just made sense” to continue with the Nintex Process Platform as the bank’s uniform process automation tool across its various applications.
Outgoing wire process gets a Nintex upgrade
On the webinar, Kyle discussed how the bank has leveraged Nintex Workflow Cloud with Nintex RPA to automate its outgoing wire process. The bank’s previous wire process was prone to errors in spelling and amount, which often resulted in fixing mistakes manually and creating audit trails. The process was also dependent on paper forms. The bank needed a more efficient approval process.
Kyle and his team leveraged the Nintex Process Platform to automate the entire process – beginning when a customer requests an outgoing wire.
The team started by replacing the bank’s previous wire process form with a digital form. Kyle shares, “We got rid of the paper, but we also asked what else can we do to make this form better, easier to understand, and use for our tellers?” The form uses rules, data lookup fields, as well as workflows, to create a more user-friendly and intuitive experience for the bank’s tellers.
Once submitted, a wire process document is generated and sent to the teller to provide a copy to the customer. Workflows then kick off the approvals and manage the process through the completion of the wire. Nintex RPA is used to apply the correct daily wire-rate based on foreign exchange rates from the bank’s wire vendor.
The solution has saved Midland States Bank an estimated 178 hours each month and approximately $80,000 in costs.
241 efficiencies in 2020 and counting
When the CIO of Midland States Bank set a goal for Kyle and his team to deliver 200 automation efficiencies in 2020, Kyle didn’t know if it would be possible. To put it in perspective, at the end of 2019 Kyle and his team delivered 50 efficiencies with Nintex, saving the bank 4,245 hours and $102,630 in costs.
Ten months into the year, Kyle and his team have already delivered the bank 241 efficiencies resulting in over 7,000 hours saved and $264,787 in costs. Of the total efficiencies delivered this year, 233 leveraged Nintex RPA. The bank’s Nintex RPA solutions include:
- Fee parameter maintenance
- PPP forgiveness payoffs
- Letter generation for address change and collections
- File downloads from vendors without SFTP or API capabilities
- Application status checks
- Account creation/closing
- Card ordering
- Mortgage sale release
With two months left in 2020, Kyle and his team will likely deliver over 250 efficiencies for the year. “My team has blown the goal that was set for us out of the water. I can’t wait to see what we get to before the end of the year, and next year as we continue to automate with Nintex” says Kyle.
Watch the complete recording on-demand now including a live Q&A with Kyle Barton where he discusses best practices for getting started and how to help other lines of business buy into automation.