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Workflow process management with Nintex Promapp®

Nintex Promapp® is process management software that helps companies map and manage their process knowledge from a central online repository.

What is a workflow process management system?

Workflow management systems provide a work routing environment, whereby a work activity becomes a series of tasks passed between people or teams until the process is complete. Business rules can be applied at each stage of interaction meaning certain activities can be automated or the item is routed for human intervention. Workflow process management is sometimes referred to as process automation.

For example, an insurance claim might be lodged online. First, it is checked by the claims receiving team, then routed to the appropriate claims specialist and then to the claim payment team. At each stage in the workflow, an individual or team is responsible for the specific task. Once the task is complete, the workflow software notifies the individuals responsible for the next task who then receives the information they need to perform the next activity in the process.

Business rules can be applied at any stage in the workflows to automate tasks or minimize the manual intervention required. Using the insurance claim example, claims of a certain type, below a certain dollar threshold, might be passed directly to the payments team bypassing tasks needed for other types of claims.

Other advantages of using workflow management tools are:

  • The ability to track and provide status reporting through each phase, which provides accurate performance measuring and statistics for further optimization of the process
  • The ability to integrate with other systems, e.g. an approved insurance claim may trigger a payment to be deployed from an organization’s financial software account reducing the required human intervention in the process.

Process management and Nintex Promapp®

Nintex Promapp® is process management software that helps companies understand, map, and manage their process knowledge from a central online repository. In Nintex Promapp®, processes are communicated in formats most suited to process owners and the teams executing those processes. After mapping out your business process, the Nintex Platform makes it easy to automate tasks and steps within that improved process.

The Nintex Platform makes workflow management, automation, and optimization simple and streamlined. We offer multiple applications, including Nintex Promapp® and:

So how does Nintex Promapp® manage workflows?

Even if the bulk of a process is workflow-driven, the fundamentals still apply. Process descriptions still need to clearly communicate the key activities within a process, which steps are system-driven and which require human intervention.

Before automating a process that affects your entire business, you must first understand that process; everyone involved must understand their part. Once you’ve mapped the process, you can go about improving it, then automating certain system-driven steps to streamline it. These steps are the key to process excellence.

Nintex Promapp® treats process workflow activities exactly the same as other software system-driven activities, including off-the-shelf software, custom-developed software, or BPM platform developed applications. Most organizations will use an array of systems to carry out business processes, which will include many rules or system-driven steps.

Nintex Promapp® & process notation for workflow 

Process ownership and innovation is driven by business teams actually involved in the processes. We consider these teams to be the primary audience for process collaboration. Technical teams can use this knowledge base to extract technical requirements if and when a case for automation is justified.


Interested in learning how Nintex Promapp® can help you map and manage your organization’s processes? Request a personalized demo today.


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