Implementing automation is key for the future of your organization. End-to-end process automation, that is. But what does “end-to-end” mean, what does it involve, and how can you maximize its success? This blog will explore the value of creating an end-to-end automation strategy at your organization, as fundamental to digital transformation success.
What is end-to-end process automation?
Process automation involves removing time-consuming, manual, often paper-based tasks, and replacing these with more efficient, streamlined, and digitized processes. “End-to-end” process automation means taking a holistic approach that covers every area of the business. It means organization-wide transformation. No stone should remain unturned. Every process needs to be mapped, automated, and optimized systematically.
For instance, at the beginning of the pandemic everyone had to adapt to mass remote working. The priority was to get devices in the hands of remote employees asap. But, going forward, that approach is not sustainable. What you need is to modernize the processes underpinning this. IT request processes in case something goes wrong and remote workers need technical support. Processes around the logistics of reporting issues, identifying fixes, and sending out replacement devices. Processes around making sure permissions and security are bullet-proof.
Ambitious? Yes. Impossible? Not at all. It can’t be done overnight, but when approached the right way, it should be every organization’s goal.
What an end-to-end automation strategy requires
An end-to-end automation strategy needs to be based around two key pillars. It must:
- Create a company culture around process excellence
- Be built on the right automation technology
Let’s look at these now. We have split technology up into three sections.
Digital transformation is not a one-off initiative, it’s ongoing and iterative. The goal is continual change and improvement in order to stay competitive in a challenging and disruptive business landscape. Just like a shark, you’ve got to keep moving or die.
This needs to be ingrained in the culture of the organization because it’s essential that everyone gets involved in process automation. The only way to drive organization-wide transformation is to empower employees across the business to drive change in their departments. Process automation should be decentralized and no longer the sole remit and responsibility of IT. It’s a job for everyone.
Technology (i) – Low-code
Low- and no-code platforms put sophisticated automation solutions into the hands of line of business employees. You no longer require specialist IT expertise to get involved in process automation. Not only does this free up IT to work on more valuable work—whether that’s keeping your business running or working on the strategy side of digital transformation—but it enables faster, wider, and more valuable automation.
Line of business teams can focus on implementing automation that positively impacts their day-to-day. As they no longer have to wait for IT to automate stuff, they can move much faster. Automating what they want, when they want.
Technology (ii) – Process mapping
What’s more, you need to identify the right automation solution for every scenario. Process mapping is the vital first step. You need to look at the current state of processes. When you document your processes with process mapping tools you can visualize all processes across your organization. You can see what and who is involved in every process, as well as what is working and what’s not. This way, you can plan what needs to be automated and how. You can line up automation solutions that are best suited for the specific challenges at hand.
Technology (iii) – Analytics
Data is important. Analytics are crucial. After implementing automation, monitor how successful it is. Learn from this and keep implementing improvements. That is how business leaders must approach digital transformation for it to be a success. To stay competitive in today’s environment you need to be constantly moving forward.
Implementing automation with Nintex
The Nintex Platform provides the full range of process automation solutions you need for an end-to-end automation strategy—from process mapping to document generation, from workflow automation to robotic process automation.
With Nintex’s low-code functionality, you can create a culture where everyone is striving towards process excellence. Not only is this a great way to accelerate organization-wide digital transformation, but it allows employees to make take ownership of the processes that make their day-to-day work more efficient, valuable, and rewarding.
To learn more about how to develop an end-to-end automation strategy at your organization and how implementing automation will help you surpass your digital transformation goals, get in contact with the Nintex team today.