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What’s in Store for Automation and AI in 2019?

Forrester have released their predictions for automation and AI in 2019. This past year has been a big one for artificial intelligence (AI), and in among its many applications, AI has become an important advancement in process automation.

The ability to create automated processes using AI to create insights from the data offers businesses one of the largest opportunities for succeeding in their digital transformation efforts—Gartner predicts that by 2022, 85 percent of large organizations will be using some form of robotic process automation (RPA), signaling that it really is the future.

However, the question remains what factors, if any, may slow down process automation’s growth in 2019. As adoption grows, it’s likely that businesses will encounter new issues caused by changes in their infrastructure. So, will we continue to see the growth of intelligent process automation?

Greater demand for more integrated solutions

In their report, Forrester predicts that companies will “seek more integrated solutions to gain greater consistency and compliance.” This trend will likely spread across the software industry—due to a proliferation of software performing specialty services like process automation, companies will look to buy solutions from vendors offering a complete service. It’s likely that “this will force players from multiple sources to compete,” says Forrester, anticipating that to stay competitive, software vendors will need to develop and improve their offerings.

If this prediction is correct, in 2019 companies will look to buy complete solutions rather than building their own. They’ll need to find vendors who offer the most services in a package, which means that vendors will need to offer as many integrated services as possible. Companies who are looking to overhaul their infrastructure will need to find the perfect solution that won’t require the adoption of too many new tools.

Processes too difficult to automate will emerge

As Forrester points out in their report, “once you automate all the easy and familiar things, what’s left? The strange difficult things and the corner cases.” What this means for automation is that complex processes that aren’t able to be automated will require engineering teams to “experiment with chaos engineering.” As not every process can be automated, engineers may be forced to create workarounds to manage the edge cases in their workflow.

But this would be a mistake.

When processes that can’t be automated are encountered, engineers shouldn’t need to spend extra time and energy re-writing code. Instead, businesses should invest in software that allows them to better examine their processes. If a process isn’t able to be automated, it’s likely that that process isn’t as functional as it could be. Mapping a company’s enterprise-wide processes would instead allow non-specialists to identify problematic processes and refine them without using a single line of code.

Legacy operational processes will be examined

In order to make way for modernization initiatives, businesses’ attention will “shift to reducing institutional friction in scaling out existing initiatives.” According to Forrester, “organizations will experiment with and adopt modified approaches that suit their goals and cultures.” As many modern companies work with some form of legacy software, this must be considered when choosing new solutions. As more and more businesses seek digital transformation, new solutions must be able to integrate easily with legacy software.

As IT departments face increasing pressure to modernize existing operational processes, their time will become more valuable.

The integration of new software will need to be as simple as possible in order to optimize their time. The software will also need to be intuitive and user-friendly, allowing workers to create and use workflows so that IT workers aren’t needed to oversee every business process. Businesses should invest in intelligent solutions that integrate with their systems of record and that allow them to automate processes within their existing workflows.

A shortage of engineers

According to Forrester, “at least 25 percent of openings for skilled DevOps engineer roles will go unfilled for several months.” Due to high industry demand, companies will struggle to find suitable candidates. As well as this, ops pros will continue to develop and “become leaders of automation efforts”, leaving empty roles behind them. This lack of IT staff will dramatically affect businesses’ ability to scale as their workload won’t be manageable.

Instead of overstretching their workforce, companies will need to find solutions that take pressure off their IT workers. One of the key ways they can do this is by investing in code-free automation solutions that don’t require engineers or specialist skills to operate.

That way, any authorized worker will be able to make changes in workflows when needed, leaving IT specialists to concentrate on higher-value tasks. A solution with a simple interface will encourage adoption throughout businesses, creating greater accountability for automated processes.

Nintex: Championing AI and automation in 2019

Nintex offers multiple process mapping and automation services as an integrated solution, making it the ideal choice for companies looking to embrace the benefits of AI-powered software.

When preparing to automate business processes, Nintex Promapp® can help businesses map and identify suitable processes. Simplifying and increasing the visibility of existing processes allow workers to optimize and create new processes. Collaboration is made easy with live feedback and one-click approvals.

Nintex Advanced Workflow can take your company’s processes and integrate them into one unified workflow. Workers are able to increase their productivity and efficiency while reducing risk and repetitive administrative work. And they can do so within one simple drag-and-drop interface that allows them to oversee their complete processes with no app silos.


Forrester’s predictions for 2019 offer great potential for businesses to eliminate inefficient processes and begin pursuing digital transformation. The report outlines exactly how important it is to embrace new and elegant automation solutions, and Nintex is here to welcome you to the future.


Find out more about how Nintex is helping companies optimize their processes with automation and empower their employees with the power of AI.


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