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Welcome to Nintex, Pallas Capital!

Our Nintex customers are an interesting and diverse group of experts in their field, working in industries that range from financial services to government, from education to technology, and more. Something they all have in common is their decision to leverage the Nintex Process Platform’s process management, optimization and automation capabilities to improve the way they work.

Once they join Nintex, we love collaborating with our new customers—like Sydney-based non-bank lender in Australia, Pallas Capital—creating opportunities for them to share why they chose Nintex to address their business challenges, along with the benefits they plan to achieve.

Established in 2016, Pallas Capital specializes in the financing of Australian commercial real estate, focusing on the mid-market sector. To date, the company has undertaken more than $875 million in investments.

Having seen significant growth, Pallas Capital deployed Nintex Promapp®, the visual and easy-to-use process mapping and management capability of the Nintex Process Platform, as part of an organization-wide movement to streamline workflows and improve operational efficiency.

The deployment quickly resulted in this leading fund manager mapping more than 100 business-critical processes, with the efficient capture of these processes supporting their initiative to better manage risk and support future growth.

Want to experience how organizations are improving operations with Nintex Promapp®?

Drive process improvements and reduce reliance on Excel

To prioritize process improvements in lending operations, achieve strict regulatory compliance, and better manage risk, Pallas Capital were looking for selected a process mapping software solution that could be used by its teams. Capabilities needed to empower people to easily document and collaborate on the company’s core processes and reduce their reliance on Microsoft Excel.

“Historically, like many organizations, we relied on a series of manual processes to support our company’s day-to-day activities,” says David McGilvray, Head of Operations, Pallas Capital.

“However, with Pallas Capital’s annual business growth rate above 75 per cent, these highly manual and paper-based processes were becoming increasingly complex and inefficient.”

Once a process has been fully documented and mapped, it is stored online and made readily available to anyone who requires it. This also allows regular reviews to be undertaken with improvements easily made, documented and communicated.

“We were particularly impressed by Nintex Promapp® and the way it empowers teams to quickly and easily capture business processes, enabling teams to examine processes across the organization and have them documented in a consistent way,” adds McGilvray.

Expanding on business benefits

Pallas Capital has already begun to enjoy some significant business benefits since leveraging Nintex Promapp® to drive continuous process improvements.

As an example, newly-hired team members can rapidly get up-to-speed with the company’s processes and the productivity of existing Pallas Capital staff has improved thanks to visibility into processes.

A series of process templates has also been created which further improves workflows.

“Nintex has served to enhance our due diligence processes. This is critical for our business as investment comes down to accurately assessing and managing risks.”

– David McGilvray, Head of Operations, Pallas Capital.

With another 100 processes scheduled for completion within the next two months, Pallas Capital is also looking into additional ways in which Nintex will be put to work within their organization over the coming months.

One initiative involves leveraging the automation capabilities of the Nintex Process Platform to support the development of new technologies within the firm.

“Nintex’s complete process management and automation capabilities will help our organization to further automate workflows and support our ongoing growth in client numbers and funds under management, ensuring we retain our position as a market leader in our sector,” McGilvray concluded.

We couldn’t be happier to see Pallas Capital off to a strong start with their process improvement efforts and look forward to seeing them go from strength to strength.



To experience Nintex Promapp® in action, request a demo here.



Laetitia Smith

Laetitia Smith is a senior manager on Nintex’s corporate marketing team and is based in Auckland, New Zealand. In her global role, she leads and executes PR/AR initiatives and the company’s social media program. She loves collaborating with customers to share their success stories as they manage, automate, and optimize their business with their technology.

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