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Waste Management delivers improved customer value

At Nintex we get excited about transforming the way people work through process intelligence and automation, and we love hearing from our new customers about how they plan to leverage the Nintex Process Platform to do just that.

We recently welcomed Waste Management, New Zealand’s leading materials recovery, recycling, and waste management provider, to the fold. In a short time, their team has already improved nearly 50 processes across the company’s four operating business divisions by standardizing on our process mapping software, Nintex Promapp®.

Click here to experience how organizations gain total visibility and control over their business processes with Nintex Promapp®.

Waste Management’s Senior Business Analyst – SharePoint, Ian Strickland, says the organization selected Nintex for the graphical interface that Nintex Promapp® provides, including the platform’s drag-and-drop functionality and overall ease of use, following a 2021 market review to replace their legacy process platform.

“Now our teams, from senior managers to end-users, can easily and rapidly capture and publish processes, saving time and adding continuous value to our customers and across the organization,” says Ian.

Waste Management has 1,600 employees located across 70 sites nationwide and operates a fleet of 900 trucks, an increasing number of which are electric vehicles. The company services 300,000 private and commercial customers in New Zealand and each year collects more than 1,000,000 tonnes of waste and recycles more than 200,000 tonnes. Waste Management also has the capability to power the equivalent of 25,000 homes with renewable energy from waste.

Waste Management has mapped nearly 50 processes in Nintex Promapp® since going live with the solution in late 2021 including credit control, product operations, heavy vehicle transfers, and disposals, driver dispatches, work scheduling, onboarding, and offboarding residential customers, driver recruitment, and customer journeys.

Later this year, the company plans to add HR processes, such as induction and training, health and safety, and compliance processes.

With Nintex Promapp®’s feedback capability, Waste Management teams across multiple departments can suggest process improvements that can be reviewed, rejected, or accepted. In addition, the lean tagging capability allows process editors to identify, tag, and report on additional opportunities to automate.

This ongoing feedback loop in Nintex Promapp® encourages staff collaboration and continuous improvement.

“Another benefit is that our process review cycles are now automated, enabling our subject matter experts and process owners to review and confirm the accuracy and timeliness of their published processes, as well add and extrapolate process timings, cycle costs, and annual process costs,” concludes Ian.



Request a live demo of the Nintex Platform today or contact us should you have any questions or if you are ready to put the Power of Process™ to work today.



Laetitia Smith

Laetitia Smith is a senior manager on Nintex’s corporate marketing team and is based in Auckland, New Zealand. In her global role, she leads and executes PR/AR initiatives and the company’s social media program. She loves collaborating with customers to share their success stories as they manage, automate, and optimize their business with their technology.

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