Home|Nintex Blog|Celebrating the City and County of Denver for its award-winning virtual Emergency Operations Center

Celebrating the City and County of Denver for its award-winning virtual Emergency Operations Center

We are excited to celebrate and say congratulations to Nintex customer, the City and County of Denver for winning a 2020 Silver Stevie Award! Last week, Denver was recognized by the International Business Awards for COVID-19 response in the Most Valuable Government Response category. Denver was selected as a winner for the swift activation of its Emergency Operations Center (EOC) at the start of the pandemic.

In March 2020, the City and County of Denver, like cities around the world, issued stay at home orders in response to the COVID-19 pandemic. The city had to quickly transition to remote work and transform vital in-person processes to be successful online.

This included moving Denver’s traditionally on-site EOC, and all its critical processes, virtual.

The emergency: how to assemble 100+ members to ensure public safety

Denver is one of the fastest-growing cities in the U.S. with a population of approximately 729,000. The City and County employ more than 11,000 people across 40+ business units, and its EOC is made up of 100 total members with representatives from across the city.

Denver’s EOC was long used to responding rapidly to blizzards, floods, and power outages. But to comply with social distancing and public health best practices, the local municipality needed to take its employees and operations virtual.

The virtual EOC would need to host all the legacy in-person collaboration, communication, and workflows online. Many of the critical processes and decisions made in the EOC required paper forms that moved from desk to desk in an office environment.

Microsoft Teams + Nintex Forms

Denver’s Technology Services department set up a Microsoft Teams site to serve as an online EOC in which workers could communicate and collaborate. It was a great start, but there were still workflows—such as requisitioning heavy equipment—that were dependent on moving some 50 pencil-and-paper forms from desk to desk in processes that could each take up to seven steps.

Fortunately, Denver’s Technology Services department had experience with automation software from Nintex. Over the weekend, the team digitized 20 forms using Nintex Forms, while bringing a total of 65 forms online in just over a week.

“Our ability to digitize these forms has been key in keeping the EOC running during the pandemic.”

– Evan Pfaff, Digital Transformation Engineer at the City and County of Denver.

Now a safer and more productive EOC

The EOC was activated for four months and proved to be as productive, if not more, in its virtual form as its previous. Denver’s Technology Services team can cater to varying levels of technical expertise with Nintex Forms by making the forms intuitive and easy to use with customized fields, so staff only see fields relevant to their roles and leveraging descriptions and drop-down lists.

“We have to cater to people with varying levels of technical expertise,” says Walter Van Lue, Senior SharePoint Administrator at City and County of Denver. “We customized fields so our EOC staff only see the ones relevant to their current tasks. We used placeholder descriptions and drop-down lists to make the fields more intuitive, so people can complete them more quickly and more accurately. Staff hit ‘send’ and know the forms are going to the right place right away.”

Now, staff of all technical levels, complete forms faster and more accurately. Once submitted, each form is immediately routed to the next person in the process.

The swift activation of the virtual EOC not only allows the Denver employees to be productive, but it also keeps them safe. City officials and employees no longer need to report to a physical office to respond to an emergency when the EOC is activated. With Microsoft Teams and Nintex Forms, they can be effective and even more productive from the safety of their homes.

Congratulations again to the City and County of Denver – we couldn’t be prouder to call you a customer and of your success with the power of digital forms!

Read the case study to learn more about how the City and County of Denver leveraged Nintex Forms to swiftly activate its virtual EOC and respond to COVID-19.


Nintex at Microsoft Ignite 2020

Join the session: City and County of Denver Goes Digital with Nintex – Activates Virtual EOC in Response to COVID-19

Experience how this local municipality put the ease and power of Nintex Forms and Microsoft Teams to rapid work to ensure workplace and public safety during COVID-19. Sign up for the Customer Tech Talks session at Microsoft Ignite to hear directly from Evan Pfaff, digital transformation engineer at the City and County of Denver.

Tues, Sept 22 | 9:45-10 PM PDT | Register now


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