“Everyone’s talking about change and disruption, but no one seems to have the instructions.” – Brian Wong, Founder and CEO, Kiip
Digital transformation is a phrase a lot of us know—the process by which an organization changes its procedures in order to leverage the power of digital technologies. It can be a sizable challenge, and many organizations are still in the process of successfully transitioning to a modernized workplace.
Meanwhile, the term liquid enterprise is even more slippery (pun somewhat intended). What exactly does becoming a liquid enterprise mean? It’s a common and valid question.
451 Research defines the term liquid enterprise as the next evolutionary step beyond digital transformation. The term also can be used to describe an organization that leverages intelligently automated processes to do three things:
- Engage employees and drive retention
- Adapt to the evolving needs of customers
- Respond fluidly to changes in the market
In this post, we’ll focus on number one: how your organization can use Intelligent Process Automation (IPA) to automate business processes, freeing people across your business to spend time on meaningful work and less time on the mundane.
The Liquid Workforce
Few things affect the way you work more than technology and all of those apps that help you do your job.
Technology disruptions are resetting the boundaries for both where and how quality work gets done, and business leaders are beginning to take an active interest in aspects of their workforce that have previously been overlooked. And that’s a very good thing.
“To compete in today’s market, companies must look beyond just updating skills and become agile at each level of their business: their skills, their projects, and their organizations… This digitally powered workforce isn’t just changing what businesses do; crucially, it’s changing how they do it.” – Accenture whitepaper, People First: The Primacy of People in a Digital Age
Technology is both a disrupter and an enabler. With the right IPA portfolio and an adaptable business philosophy that responds well to change, organizations can transform not only their paper-based or manual processes, but also help drive organizational efficiencies and ultimately, process excellence.
Across industries, business leaders are realizing that having a liquid workforce can give them a very real competitive advantage.
As part of a liquid workforce, employees can spend each day doing engaging work that drives their satisfaction—and employee satisfaction is a primary driver of retention. Happier employees equals a happier customer experience.
With the Nintex Platform, your organization has a set of capabilities to automate, orchestrate and optimize how work gets done. These include:
- Advanced Workflow: Automate simple to sophisticated processes with clicks, not code
- Modern Forms: Create online forms as fast as point, click, done
- Mobile Apps: Put workflows and forms in your pocket and go
- Document Generation: Automate the assembly and distribution of documents
- Process Intelligence: Know what processes are working well and what ones need improvement
- Process Mapping: Document all of your organizations business processes and identify ones ripe for automation
Nintex’s IPA capabilities encourage lines of business to innovate and evolve by increasing their agility, as well as significantly cutting back the complexity of their operations and procedures.
With no code solutions like Nintex, IT and ops professionals across lines of business can design and implement automated processes themselves. The Nintex platform is intelligent, integrated, and intuitive, so people can feel empowered to try new things and develop new approaches to improving communication and collaboration across the enterprise.
In effect, IPA solutions provide organizations with a fluid set of easy yet powerful capabilities that allows teams more autonomy in how work gets done, and increased visibility and transparency across an organization.
In Part 2, we’ll look at how making the transition to a liquid enterprise helps you adapt to the evolving needs of your organization’s customers.
Interested in trying the Nintex Platform for yourself? Contact a Nintex representative today.