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Top 3 challenges with traditional robotic process automation (RPA)

It’s been years since the industry has seen an emerging technology with so much potential like it’s seen with robotic process automation (RPA). But as is commonly felt with any product or service that’s jumped on by early adopters, there’s a set of challenges that come along with the benefits. 

Working in the RPA arena for the last three years, I’ve had the opportunity to speak to many buyers and end users about their experiences as they work through the purchase process from implementation to ROI. In that time, while the feedback on different vendors has been varied, there have been three common issues that have come up repeatedly over the years. It’s these three issues that Nintex is addressing with the introduction of Nintex Foxtrot RPA into our automation suite. 

Challenges of traditional RPA

1.  Confusing pricing, terminology, and high TCO 

“Company XYZ has the lowest cost bots in the industry!” Have you heard that before?

Oh, but you didn’t factor in that you have to pay extra for the functionality to manage bots (often referred to as an “orchestrator”). And then there’s training and support that will require additional charges. WAIT, I totally forgot about the implementation services necessary to ensure a successful launch which will require even more.

These are generic examples (that hit close to home for some) but you get the idea.   

How about instead leveraging an RPA solution with a single annual fee that includes all of the applications, bot resources, and tools necessary to ensure you’re successful? And on top of that, Nintex provides highly reactive phone support along with ongoing live training for all users.

Nintex Foxtrot RPA removes the confusing piecemeal approach and provides a simple, transparent approach in helping you tackle your automation challenges. 

2.  Powerful tech = Powerful learning curve 

Another concern I hear about comes from companies that invest in RPA technology that requires a highly trained six-figure IT professional to construct and execute successful processes. So that means you have a narrow scope of users out of the gate on top of the fact you’re paying more in human capital in order to get the RPA solution off the ground. 

The user experience within Nintex Foxtrot RPA has been designed so that it can be used effectively by both non-technical operations staff while still being powerful enough to satisfy the “techiest” IT staff proving that you don’t have to sacrifice power to increase usability! 

3.  That ROI is due to arrive any minute now…

This complaint is more of a byproduct of the first two: When you have a high total cost of ownership (TCO) combined with a tool that only a few can use, you get a timetofirstvalue window that’s measured in weeks and months.

But when you a have a tool powerful enough to tackle enterpriselevel challenges yet easy enough to implement so that SMEs can build out the processes themselves, typical Nintex Foxtrot® RPA users measure success in hours and days. 

The RPA market needs a bit of shaking up, as there are quite a few frustrating factors that come along with traditional RPA solutions. Stay tuned in the weeks ahead to explore how Nintex is tackling these challenges to ultimately provide enterprises with the most comprehensive process management, automation and optimization platform. 

 

Interested in learning more about Nintex Foxtrot® RPA? Contact a Nintex representative today. 

 

Spencer McKee

As a Foxtrot RPA Account Manager assisting in Customer Advocacy Marketing, Spencer is leveraging his 15 years experience developing B2B customer relationships to help Foxtrot RPA users build ROI post-implementation. From RPA strategy calls with customers to attending user group meetings, everything he does aims to ensure we're exceeding expectations when it comes to value, customer service, and support.