The excitement of welcoming a new customer into the Nintex fold never gets old! Recently, Australian-headquartered Titan Dealer Management Solutions (Titan DMS) joined our ranks when they selected Nintex Promapp® to achieve process excellence across their organization and to support the company’s accelerated global expansion.
Titan DMS plans to use the visual and easy-to-use process mapping and management capability of the Nintex Process Platform to propel continuous process improvement across its organization, as well as to support ongoing excellence in the delivery of its innovative dealer management solutions.
Process mapping supports Titan DMS’s increased footprint
A leading developer and supplier of cloud-based software solutions for automotive dealers and manufacturers, Titan DMS has experienced strong growth since it was established over 15 years ago. It has been adopted by dealerships covering more than 45 different automotive brands throughout Australia, Europe, South Africa, Asia and the Middle East.
The organization’s dealer management system is chosen by a new automotive dealer every 14 days.
In 2020 the company delivered more than 5,800 product enhancements, further enabling dealerships to realize their potential through increased efficiency and visibility into their business operations.
Nintex Promapp® will support the company’s strategy of being the global leader of software solutions to the automotive industry, leading in product, service knowledge and relationships.
Facilitating a focus on standardization and a culture of improvement
Nintex’s easy-to-use process mapping software will replace individual department processes at Titan DMS with a standardized and consistent approach to mapping processes, from software development to HR, using the same language and supporting global key performance targets and indicators.
In addition, Nintex Promapp® will enable processes to be updated in real-time and empower a culture of business improvement across the organization’s project deployment, software development, customer support, administration, HR, finance and IT.
It will also support the company’s rapid global growth with its capacity to handle variations in culture and legal differences across its global network, thereby ensuring that each subsidiary meets local compliance requirements. During 2020, the company’s Thailand subsidiary grew by more than 500 percent and the organization established a customer presence in five new countries.
Dr Feras Abou Moghdeb is operations manager at Titan DMS and says: “Traditionally, the automotive dealership industry lacks robust documented process so we sought out a solution which aligns with our business – one that is intuitive and can provide a single source of truth for how things are done, as well as facilitate rapid updates.”
Feras explains it was imperative to standardize processes and procedures because the company has seen such rapid growth and their market is continuously demanding excellence in product quality and customer services.
He says: “We selected Nintex based on its effectiveness in defining process ownership and its ability to facilitate both process approvals and manage feedback to support our continuous improvement journey.
“Not only is Nintex Promapp® easy to use, but we will be able to have multiple versions of the same process for different jurisdictions and our staff will have insight into processes and be empowered to provide improvements.”
– Dr Feras Abou Moghdeb, Operations Manager, Titan DMS
Titan DMS intends to map around 200 processes with initial deployment among customer service, internal software development, and HR.
Once fully deployed, Nintex Promapp® will provide Titan DMS teams with a voice to have their say in the business through process feedback.
“The main benefits will be better standardization in process and awareness among staff that internal processes need to be undertaken in a consistent way. We’re excited to see the benefits which Nintex Promapp® will bring to our business,” Feras concludes.
To experience the power and ease of the Nintex Process Platform for managing, automating, and optimizing processes request a personalized demo, click here.