Let’s be clear about one thing – everyone is directly or indirectly a government customer. Whether they are passively using public goods like highways or actively claiming benefits from local, state or provincial agencies, they are all effectively ‘customers’ of the government via tax dollars.
As such, government agencies are responsible for upholding a certain level of customer experience, yet flattening or declining budgets and outdated procedures are making this a growing challenge. Factor in the COVID-19 pandemic and it’s a recipe for chaos.
Time to get fit
It’s estimated that 88% of US cities reported 2020 revenue shortfalls due to COVID-19. In a time when it’s common for many citizens to openly question the value of government, the devastations of the pandemic were a grim reminder of our interdependence. The massively increased demand for governmental services, combined with the need for social distancing, means that government agencies are weathering through a digital explosion.
In order to survive and thrive, we believe the best methodology is in getting fit – digitally fit, that is. Much like exercising, it’s a continuous effort built on patience, training programs, and time. In the end, you become more fit, more agile, and can weather more physical challenges that come your way. This analogy is fitting for organizations as well and we believe there are four pillars that build upon digital fitness for government agencies. They are:
- Creating optimal citizen experience
- Developing a process culture
- Embodying operational excellence
- Focusing on continuous innovation
Nintex government event of the year is here!
To better facilitate a discussion around digital fitness and help government agencies navigate through this digital explosion, I highly encourage you to register for our upcoming Nintex Digital Government Symposium on August 25th at 9:30AM Pacific Time. This 2.5-hour virtual event will feature experts and government customers who are shepherding their own agencies through digital fitness.
Special speaker from Center for Digital Government
Not only will this event be an informative session filled with actual case studies, we’re delighted to welcome Phil Bertolini, Vice President of the Center for Digital Government, as our keynote speaker. Previously, Phil served as deputy county executive and CIO for Oakland County, Michigan. With more than three decades of experience serving the public, Phil knows how important it is for government agencies to transform through the power of their processes.
This event is one you won’t want to miss. We’re excited for you to experience the benefits of digital fitness. Join us and register today.