We are now well into 2022. Did you make any resolutions for the year ahead? If you did, have you kept to them or given up already? Either way, we want you to ditch them, now, this minute. Because we have something better for you, and it will need your full attention.
It’s time to get serious about improving your business processes. Your resolution for 2022 is to reach the summit of process excellence. By championing a culture where process comes first, you can transform how your organization operates and take digital transformation to the next level.
In this blog, we explain what we mean by “process excellence”, and then provide tips on how to achieve it, including which process excellence tools you need to succeed. Don’t put it off until 2023. Start today. In fact, the success of your business in 2022 depends on it—and that’s only a slight exaggeration.
A brief history of process
Process improvement is as old as the hills. While businesses have existed, there have been processes. As long as there have been processes, people have been trying to improve them. Whether to gain a business advantage or just to make life a little easier, it’s human nature to tinker and tailor the world around us.
Over the last ten years new tools have become available to digitize processes and remove paper-based processes altogether. As businesses moved to the cloud, new possibilities emerged for connecting people, processes, and systems. More recently artificial intelligence, sophisticated analytics, and the rise of the low-code/no-code “citizen developer” movement have made it even easier to transform business processes.
Process automation is the name of the game today—the goal being to replace inefficient, manual, time-intensive processes with modern, automated, digital alternatives. Not only will this streamline how your organization operates but it will boost productivity, reduce human error, and nurture greater levels of employee satisfaction. Employees will be free from the slog of rote, repetitive tasks and can spend their time focusing on higher value tasks.
What is process excellence?
Process excellence is achieved when an organization’s approach to process improvement is standardized across the business, embraced by everyone, and carried out on a continual basis. In other words, it must be:
To achieve this requires a cultural shift—and the help of low-code process automation solutions. In fact, low- and no-code tools are perhaps the most crucial ingredient, because they allow anyone in your organization to drive process change.
Traditionally process improvement was left to IT departments. Line of business teams had no say and no sway, even though they have always been the most knowledgeable when it comes to how processes function on a daily basis.
Low- and no-code solutions offer non-developer employees a way to automate processes. With drag-and-drop functionality rather than code, line of business teams can automate the processes that matter most to them.
3 tips for process excellence in 2022
At Nintex we are process automation experts. Here are three of our best tips to help guide you on your way to process excellence.
1. Start with process mapping
Process mapping is the first stage of any process improvement project. You need to know what’s what, before you start shifting things around. Otherwise, chaos ensues. Process mapping technology will help you visually record the current state of your processes. This way you can see if processes are working well, if they’re not, or if they are completely redundant. You can also map out who and what is involved in every process.
2. Know the different types of automation solutions
There are multiple ways to automate processes—from RPA to workflow automation, from mobile forms to document generation. You can see a more comprehensive list of process excellence tools here. You need to know what each does best, and then pick the solution that is best suited for the process you are automating.
3. Use analytics to measure success
Cliché time. Digital transformation is a journey. Process excellence demands an iterative approach to process automation. For this you need the tools to be able to take performance data and transform them into actionable insights. Advanced analytics makes use of artificial intelligence, wrapping its robot eyes around process data and then presenting it in a way that our feeble human brains can make sense of. This way you can make data-driven decisions to optimize processes.
The process excellence tools you need
The Nintex platform provides the full range of process excellence tools required to achieve consistent, organization-wide, and ongoing process automation. From managing, automating, and optimizing processes, everything you need is in one place, so you can reach process excellence in 2022 and beyond.
To learn more about what is process excellence and how process automation software like Nintex can help you transform your business, request a demo today.