This is part four of Nintex’s ongoing blog series on the Process Automation Decade, in which we examine how automation is evolving the workforce.
Research shows that federal, state, and local agencies trail behind the private sector on their level of digital maturity. Budget limitations, reliance on legacy systems, and lack of clear strategy continue to cause organizational delays in digital transformation within government entities.
Before the coronavirus pandemic, most government workers reported to work everyday, commuting to a physical office and, often, interacting with legacy technology and relying heavily on paper-based processes to perform their jobs.
With the push to digitize operations faster, every government agency today can take proactive steps by leveraging easy-to-use, powerful automation software that streamlines and improves organizational efficiency by digitizing paper-based forms and processes, enabling high productivity regardless of physical location and supporting modern, adaptable workspaces..
Effectively transform government agency operations with paper-free, digital processes
Public sector leaders are taking wise steps to play catch up to peers in the coming decades and focusing energy on digital transformation efforts that generate rapid results.
These leaders are preparing for their roles to shift in the months and years ahead, adapting to new automation protocols in response to changes in at least two key operational processes including:
- Public records requests
Today, many public records — from court proceedings to polls to marriage records — are carefully maintained in physical filing systems on-premises. When a citizen requests a record, employees need to search years of data to locate the right documents and follow a series of tedious processes that require a physical presence.
By 2030, on-premises data storage will be obsolete, with sophisticated cloud systems enabling secure government access to confidential data from dispersed locations. An intelligent, automated workflow can ease the records request process by allowing citizens to submit requests via digital online forms, automate the creation of responses using DocGen®, and allow workflows to route requests to the correct users automatically.
This results in the elimination of several steps for employees and the enablement of punctual, on-demand records delivery.
- Approval processes
Today, approval processes like procurements and loans, like the Paycheck Protection Program, often require paper documents to physically pass through chains of command and between parties. Workers must carefully track and manage relationships as they guide documents through a lengthy, error-prone process. Remote workflows introduce added strain and confusion to paper-based workflows. Government agencies will need to release emergency funds to replace legacy processes with new tools that quickly digitize approval processes.
By 2030, government agencies will have sophisticated systems in place to seamlessly pass documents between stakeholders. The system will maintain a trail of communication and updates and automatically gather appropriate information and signatures. eSignature tools like Nintex Sign™ prevent the potential for missing dates and signatures, acting as a safeguard for both compliance and protocols related to chains of command. As agencies deploy robotic process automation (RPA) software to streamline manual tasks, they can begin to quickly build sophisticated workflows that simplify requests for loans, records, and other important government services.
To navigate the new normal, agencies will benefit from standardizing solid processes on a digital automation platform that allows workers to visually document processes, manage digital forms, and rapidly deploy automated workflows that fuel effective data capture and a secure audit trail. Offloading these tedious tasks from public officers ensures they can focus on what’s most important: keeping citizens safe and informed.
Check back on the Nintex blog next month for my take on how automation is impacting healthcare.