This is part four of Nintex’s ongoing blog series on the Process Automation Decade, in which we examine how automation is evolving the workforce.
The healthcare transformation entities worldwide – from pharma companies to hospitals – have been consumed with COVID-19, focusing available resources towards providing immediate quality care to those most in need. And while healthcare delivery will inevitably be permanently changed, the trajectory of the healthcare industry differs from many other industries that are quickly enacting policies and implementing technology to expand remote capabilities.
As enterprises continue to adapt to ongoing business disruption, new operating conditions, and product offerings, leaders outside the healthcare sector speculate about its evolution.
Facing unique challenges
We’ve witnessed process automation and management impact business functions like accounting departments and sectors like government alike, both before the onset of the coronavirus pandemic and as a result of it. But the way our healthcare industry changes in the next decade may be an evolution, unlike any other industry.
Healthcare leaders are tasked with determining how to create compliant, safe, optimally performing facilities that uphold excellent standards of care while reducing costs and liabilities and managing taxed workforces.
As the population ages, patients are taking more proactive roles in their healthcare, demanding more from their medical practices and fueling conversations around the way we approach medicine, health insurance, and pharmaceuticals. Industry leaders must adopt tools and technology to more efficiently manage HIPAA and FDA compliance, offer telehealth options to homebound patients, deliver faster diagnoses and treatments, and maintain patient and practitioner files.
Robotic process automation (RPA) and management tools boost productivity by digitizing and automating forms and contracts; initiate workflows to maintain audit trails and proper consent; use data to improve machine learning (ML) models that expedite analysis. Arming frontline employees with tools that reduce mundane, time-adding work allows practitioners to spend more time connecting with and caring for patients.
Healthcare transformation: What to expect in the 2020s
Doctors, nurses, and other health workers are under more pressure than ever to deliver efficient, effective care. But moving forward, expect employers to bear more responsibility in ensuring care is higher quality and more personalized.
Medicine in the 2020s will see lower costs, better compliance and quicker to-market treatments, medicine, and technology as automation implies healthcare transformation, resulting in:
- Better patient care
Today, healthcare workers are asked to quickly toggle between administrative responsibilities, patient care, and new compliance and sanitation considerations. By forcing doctors to multitask and manage high caseloads, hospitals, pharma companies, and healthcare providers put a strain on employees which could lead to variations in patient care.
By 2030, the world will be more connected than ever, and researchers, hospitals, universities, and enterprises will be better equipped to share and analyze data, improve the accuracy of diagnostic tests and create novel treatments more quickly. As providers deliver more effective treatment to patients, they can also focus more on providing personalized healthcare via telehealth solutions and context-specific treatment plans.
- New compliance considerations and capabilities
Today, information about process automation variations and ownership is captured in an Excel spreadsheet, handicapping organizations with compatibility issues, and the ability to generate up-to-date reports. When processes such as patient check-ins are manual, managers can lose clarity, leaving room for risks to fall through the cracks.
By 2030, healthcare systems will not be able to overlook compliance capabilities. Enterprises will adopt tools and processes that facilitate improved clarity about processes, expand capacity to mitigate risk, and manage processes digitally. By using automation to highlight potential risks and define ownership, companies can react quickly and seamlessly create audits.
- Digitized, streamlined forms and contracts
Today, doctors must divide attention between patients in the room and tedious manual processes and data entry. Primary care physicians report that they spend half their time on data entry and administrative tasks, cutting into time that would otherwise be spent face-to-face with patients and opening opportunities for missed or mis-entered information.
By 2030, the world of electronic health records (EHRs) will evolve, giving doctors access to workflow automation that allows them to collaborate more seamlessly with other providers and spend more time caring for patients. By using digitized contracts and modern forms, healthcare leaders protect their providers from liabilities that result from error-prone, difficult-to-manage data entry.
In the past decade, healthcare leaders have transformed the industry by adopting EHRs more widely, implementing ground-breaking technology to cure complex diseases, and engineering new life-saving medications. But the past few years have also illuminated areas in which the healthcare sector can continue to evolve in order to provide more nuanced, effective patient care and deliver better organizational outcomes.
To learn how health and life sciences organizations leverage the Nintex Process Platform to improve patient care and bring drugs to market faster by automating critical processes visit use cases on Nintex.com and read our customer case studies.