For companies in manufacturing and energy, responding to an emergency requires a great deal of organization, otherwise, downtime is elongated, revenue is lost, and workers’ time wasted. Key to disaster recovery is communication and coordination. Field workers need to assess damage and relay their findings back to their organization. Work orders must be created and repairs organized.
In the face of disaster, manual processes can’t deliver the speed and efficiency that response teams need. To respond as successfully as possible, organizations need to implement automation into their disaster recovery processes.
Time is of the essence
Disaster recovery needs to be fast or the consequences can be disastrous. Workers need real-time feedback and communication to be able to respond.
Information flows from the site of the disaster back to the business, then throughout the business to relevant managers and engineers. Relaying information by phone call or email isn’t fast and reliable enough and can cause miscommunications and delays. If the process is disrupted by a missed phone call or an email missing crucial details, the recovery efforts will be impacted. Workers then need to use relevant information to fill out work orders and incident reports, which leaves documentation open to human error.
Automation allows teams to fill in reports onsite, triggering a workflow that generates work orders to deploy field technicians to, for example, fix equipment.
Modern forms integrated into the workflow platform collect and share the data with the correct people. Notifications and approval processes can be triggered simultaneously, alerting managers and other key workers to the incident. The workflow reaches across multiple departments instantaneously, sharing necessary information and mobilizing workers throughout all lines of business.
In the disaster recovery process, process automation enables faster resolution.
In industries where risks can be potentially harmful or dangerous, a company must plan for every eventuality. This means putting a workflow in place which is triggered by an emergency. However, if the disaster recovery processes in the workflow aren’t properly structured, this leads to lack of visibility and poor accountability.
As multiple departments will be responsible for responding, workflows must include disparate communication methods and platforms. An excessive amount of processes to cope with these various needs will bloat a workflow, rendering it inefficient and confusing.
Processes that rely on paper forms will also cause delays. Manually sending forms and requests via email can cause information silos and the loss of critical information. To remain compliant, workers must then manually re-enter information and store it in the correct location.
Process automation can help the right person see the right information at the right time. By creating an automated workflow to delegate tasks and alert relevant stakeholders, companies can save themselves a lot of effort. Escalation, approval, document issuing, and other necessary steps are followed up on automatically, eliminating the chance of human error. Sharing information with the correct designated workers via digital forms and storing that information in your preferred system of record is simple.
It takes multiple departments across multiple locations to coordinate disaster recovery processes. If workers are using different methods of communication and sharing information in different places, a lack of visibility can leave workers unsure of the next step to take. Follow up emails and confusion ensue, halting the process in its tracks. Workers must follow up on manual processes like email, SMS, and phone calls or the workflow will cease to function.
A unified workflow in which processes run across different departments simultaneously removes delays and improves visibility.
Field workers can submit reports and capture images to be shared via the workflow. Instead of departments being notified in a linear sequence, every relevant department can be alerted in sync. This allows for a faster and more coordinated response. Updates are automatically filtered through the workflow without the need for workers to follow up, reducing the risk of miscommunications.
Reducing wasted resources
When it comes time to fix the result of an incident, resources need to be dispatched. This may be materials or parts ordered from a different site or another supplier.
Being able to fill out requisitions accurately relies on workers having up to date and correct information. If the requirements aren’t clear, this can cause errors. Lack of clarity can mean valuable resources are purchased unnecessarily, or the correct resources aren’t ordered at all. Scheduling parts, materials, and work orders costs organizations money, and if these aren’t being allocated responsibly an organization will lose money.
By allowing onsite workers to relay information via an incident form, an automated process can trigger requests based on data, meaning orders will be accurate and timely. Field technicians are then deployed with adequate resources and knowledge, enabling them to do their work faster and more efficiently. Accidental overspending and emergency requests are eliminated, saving money for the organization.
This also ensures that the company is able to remain compliant and follow regulations, as they have all the necessary components to resolve the situation safely.
Implementing disaster recovery automation with Nintex
Nintex provides organizations with the best disaster recovery tools available. By giving workers the ability to react in real time to accurate data, Nintex can help your organization manage events and prepare better for the future:
- Nintex Forms allow faster responses with more accurate data.
- Advanced Workflow gives organizations the ability to design compliant and structured workflows to guarantee safe disaster resolution.
- DocGen® generates incident forms, work orders, and requisition forms automatically for easier reporting and more consistent data.
- Mobile apps keep workers in touch no matter where they are with real-time information.
- Connectors keep disparate departments in the loop, allowing processes from any software to be automated.
Disaster recovery automation is simple with Nintex – find out more by requesting a demo today