In 2020, healthcare has been in the news and on people’s minds more than any of us could have anticipated. Suddenly, healthcare organizations have found themselves flooded with patients and under high pressure to deal with the COVID pandemic. All at once, vast numbers of people are seeking advice and healthcare, and healthcare providers have to find a way to adapt.
However, technology can provide the answer. Tools like robotic process automation (RPA) allow organizations to vastly accelerate the administrative processes associated with this work. So let’s look at the benefits of RPA in healthcare and consider its potential to help healthcare providers improve, innovate, and provide a better standard of customer care.
What’s the deal with RPA in healthcare?
Robotic process automation is a type of business process automation designed to accelerate common processes and eliminate manual tasks. The technology uses software bots that are programmed to complete common tasks within a process. These could include data entry, document generation, and moving information between systems.
RPA can be applied in a range of industries, including healthcare process automation. There are plenty of ways that it can make life easier for doctors, nurses, administrative staff, and more. Across the world, healthcare organizations are fast learning of RPA’s vast potential, for several vital reasons:
Reduce manual work
Software bots are designed to take on the most tedious and repetitive work from somebody’s to-do list. This means they have more time in their day to spend on fulfilling, value-adding work. As well as providing tangible efficiencies across an organization, this also ensures a higher level of employee engagement
Scale and operationalize
RPA bots can complete common tasks far faster and with a higher degree of accuracy than the average human. That means in times of high demand, it’s much easier to scale operations, because tasks like new patient onboarding don’t have to take exponentially more time with each new patient.
Better patient experience
Patients these days have high standards. They expect processes to be quick and service to be intuitive. By accelerating the time it takes to complete common data tasks, you can avoid the need to keep patients waiting, providing a better and more responsive experience for everybody who interacts with the company
It’s for these reasons that RPA in healthcare is becoming increasingly popular for providers right around the world. Let’s look at some real-life examples of RPA in action.
Data entry made easy
Long before the pandemic, the New Bedford Corporation realized they were spending far too much time manually entering patient care information into their IT systems. Each week, thousands of medical charges would be processed, each with up to 40 different pieces of information. The process of moving this information from one place to another was labor-intensive and not a good use of the company’s time. But as well as this, the amount of manual work involved in this process meant it was increasingly prone to duplication and human error.
RPA was quickly identified as the ideal solution to help automate these common and repetitive tasks. Now, the RPA technology can process up to six records a minute, which is approximately 62% faster than manual entry – and requires minimal human oversight. The cost savings they’ve achieved as a direct result of this investment amount to around $70,000 per year.
Processing new claims and patients
Care1st Health Plan Arizona provides health insurance throughout the state of Arizona. Before implementing RPA, they relied on unreliable and frustrating macros in order to automate the process of processing new claims and enrolling new patients.
Turning to RPA, however, allowed them to vastly accelerate this process. A task that once took 8-10 hours’ worth of work is now reduced to just one. The RPA technology processes 20 claims per minute, which is vastly quicker than the previous system, which managed just three. As well as this, the system is now more reliable and efficient, eliminating human error. Now, the inefficient combination of up to 15 macros has been removed and replaced once and for all.
A new future for healthcare with RPA
Like many healthcare providers around the world, the New Bedford Corporation and Care1st Health Plan Arizona turned to healthcare process automation with RPA to provide efficiency and a better standard of service. Whether that involves data entry, new patient enrolling or claims processing, there is vast potential for RPA to revolutionize an organization’s processes and operations.
And with Nintex RPA, both organizations were up and running in no time, with smart scripting technology that makes it easy for anyone to start automating.
If you want to find out more about RPA in healthcare, get in touch with the Nintex team or start your free trial today.