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RPA business use cases: What can you automate?

This post will look at different RPA business use cases across the line of business and highlight how robotic process automation can improve outcomes for your organization.

According to research by Gartner, the global robotic process automation (RPA) software market grew 63% in 2018 to $846 million. In 2019, it was expected to reach $1.3 billion. It’s no secret that RPA adoption is growing, as more and more businesses invest in RPA solutions.

But how and where can your business effectively put RPA into practice?

In this blog, we list a variety of scenarios where businesses can use RPA to take care of existing manual processes, across the line of business:

  • Finance
  • Human Resources
  • Information Technology

But, there’s a caveat to all of the hype around RPA technology.

It’s important to acknowledge that, although RPA is driving digital transformation at many organizations, it is not a silver bullet solution. You will only realize the full potential of digital transformation if you apply RPA together with a range of other automation solutions.

When considering RPA solutions, remember that the greater benefit comes from the full range of automation solutions available.

RPA business examples for your organization

Let’s pinpoint the areas of your business where RPA can make a big difference in how your organization operates.

1.  Finance

For many people working in finance, a schedule consisting of laborious, manual tasks is often the norm. But it doesn’t have to be. From billing to reporting, RPA bots can lift the burden of rote and repetitive tasks from finance workers’ shoulders. Not only does this them to focus on more challenging and rewarding tasks, but RPA technology can complete these manual tasks faster and more accurately than humans.

Let RPA take care of inputting data in spreadsheets, while workers focus on analyzing the data and making decisions that can reduce costs and drive the organization forward. Here’s a quick list of core finance tasks which lend themselves to RPA:

    • Accounting and financial reporting
    • Data migration between accounting reports
    • Billing and invoice generation
    • Revenue cycle management

2.  IT

Robotic process automation can be used for a wide range of processes in IT, from migrating data to testing websites and software.

In the era of digital transformation, IT is increasingly important. More and more business operations take place in the cloud, as manual and paper-based processes and old legacy IT systems move online.

What’s more, businesses that wish to thrive, not just survive, in the era of digital disruption need to continuously seek out innovative ways to run their IT. For many organizations, this hits hard on the resources available.

The solution: RPA bots can take on repetitive tasks that free up IT to drive digital transformation strategy.

Tasks suitable for RPA in IT include:

    • User access and account maintenance
    • Data consolidation, clean up, and de-duplication
    • File transfers between systems
    • Integration of customer-facing website and internal systems

3.  HR

From processing payroll to allocating and tracking annual leave, robotic process automation can help HR teams carry out a wide range of time-consuming, manual processes. A good example is onboarding.

Once a candidate has accepted a role at your company, RPA bots can take control of the process.

Bots can create all relevant documents, send them back and forth among the relevant parties, create accounts for new participants, and provision system access. This is a great example of how RPA bots must work in conjunction with other automation software to enable your business to truly see the revolutionary effect of this technology.

Workflow automation is also required to ensure the right people are involved in the process at the right time.

Other HR tasks which can be automated include:

    • Payroll processing
    • Vendor cost analysis
    • Managing annual leave
    • Employee onboarding and offboarding
    • Job posting distribution
    • Group email and notifications management

Just one part of a bigger picture

RPA is great for tackling these above scenarios. However, RPA technology alone cannot solve all your problems.

RPA bots cannot apply judgment or make decisions. This is where workflow automation comes in.

Workflow automation can direct issues to the right employees to apply judgment. It is only when used in conjunction with employees’ experience and other automation technology, such as workflow automation or document generation, that RPA can really take your business to the next level.

The Nintex Platform offers a full range of automation technology to help your organization manage, automate, and optimize your processes. The Nintex Platform includes:

  • Process mapping
  • Forms
  • Mobile apps
  • Document generation
  • eSignature
  • Process analytics
  • Robotic process automation

Using Nintex, your business can reduce costs, save time, speed up processes, and free up your employees to focus on more rewarding, high value work. Become an RPA business today.


To discover more RPA business use cases and how Nintex RPA can help your organization, get in contact with the Nintex team.


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