We’re proud to help organizations, including non-profits, better understand, manage, and improve their business processes. In this post, we will give process improvement examples by highlighting the work we’re doing with one non-profit to engage more meaningfully with their members.
Meet the Royal Australian and New Zealand College of Obstetricians and Gynaecologists (RANZCOG) who is driving long-term strategic engagement with its members with the support of Nintex Promapp®, our visual process mapping, and management capability within the Nintex Process Platform.
RANZCOG is a not-for-profit organization dedicated to the establishment of high standards of practice in obstetrics and gynecology, and women’s health. It trains and accredits doctors throughout Australia and New Zealand to ensure the highest standards of healthcare.
RANZCOG’s strategic decision to invest in tech
The decision to deploy Nintex Promapp® follows RANZCOG’s commitment to invest in technology solutions to drive the achievement of its near-term strategic planning.
This includes the creation of an agile, sustainable and innovative organization and creating stronger engagement for the benefit of its employees, members, and trainees.
“We wanted to improve process efficiency. Processes were often held by an individual, frequently in mind maps or in Word documents, and we needed a better way to capture this knowledge and share it across the organization to provide consistency through greater standardization and transparency.”
– Swathi Vennelaganti, Head of Strategy Implementation, RANZCOG
Tracking and managing risk
Swathi Vennelaganti, head of strategy implementation at RANZCOG says, “We selected Nintex Promapp® because it facilitates more clarity around process variations and ownership. We needed a platform that is intuitive and has the capacity to support a risk register, as well as a robust process management component with the ability to integrate processes and risks.”
Vennelaganti adds, “Nintex Promapp®’s risk register enables RANZCOG to list all possible risks together with defined ownership, so we can act promptly on mitigation plans through its real-time risk review notifications feature.”
Previously, this information was held in an Excel spreadsheet which caused challenges for the organization with version control problems, making it hard to generate up-to-date reports.
Process maps for a clearer picture
RANZCOG will roll out Nintex Promapp®’s process management modules in a phased deployment, with the organization initially mapping out processes within each business.
This will enable the organization to achieve more clarity, minimize duplication and determine ownership of different processes by being able to visualize both operational and compliance processes.
Increased focus on the member experience
The next phase will be to apply lean and six sigma methodologies to their documented processes. This focus will help RANZCOG to improve efficiency, agility, decision making, internal and external communication, and member service, and ultimately shift from business-unit-oriented processes to member-oriented processes.
Vennelaganti concludes, “Once fully deployed later this year, Nintex will empower us to create an agile, sustainable and innovative organization and sets the path for continuous improvement, enabling us to create stronger engagement with members.”
To see what Nintex Promapp® can do for your organization, request a demo today.