Process makes perfect: what is a center for excellence?

Are you sure that every process at your organization is optimized? Do your employees know who is responsible for your organization’s processes? Is your organization pursuing process excellence?

Businesses all around the world are developing an in-house center for excellence dedicated to improving how their crucial business processes are managed, implemented, and enhanced. There’s a good chance that your organization is planning the same. If you are wondering how to start your journey, you’ve come to the right place.

If you’re asking yourself any of the following questions:

  • What is a center for process excellence?
  • Why are organizations building them?
  • How do we make ours a success?

… then we can help. We’ll answer all these questions and provide a concise introduction to creating a center of process excellence. After you’ve read this blog and you’re ready to get started, we suggest reading Nintex’s Guide to Developing a Center for Process Excellence.

What is a center for excellence for processes? 

When processes work as they should, people can get work done easier and quicker, not only improving productivity but increasing employee satisfaction and customer experiences. When we use the term ‘process excellence’, we are referring to an organization that has processes that attain a consistent standard of quality in line with these areas mentioned above. If your processes aid productivity and make your employees’ lives easier, then you are on the right track.

So, process makes perfect. But how do you make your processes perfect?

A center for process excellence establishes a framework to ensure the business is adhering to a defined standard of process excellence. When process improvement is an ad hoc or one-off activity, then at best its reach will be limited. At worst it will simply fail. A center of process excellence establishes the culture and strategy to ensure it is an ongoing pursuit that is shared by employees across the organization, at all times.

Why are organizations building them?

Leading organizations know that it’s the combination of people, processes, and technology that drives productivity and achieves the best outcomes. With the added instability and uncertainty of COVID-19, businesses are prioritizing business continuity and digital resilience.

In this new reality, the pressure to achieve more with less is felt more than ever. Finetuning how you make use of your people, processes and technology are crucial to delivering outcomes in hard times.

There is a wide range of tools you can invest in to manage, automate, and digitize processes. From process mapping, robot process automation (RPA), and workflow automation, there are many technological solutions to the problem of paper and manual processes. At Nintex, we provide a complete platform.

However, to succeed, you need more than the latest technology. You need a culture and strategy that brings processes, people, and technology together. You must ensure all of these crucial cogs are working towards the same goal: the pursuit of process excellence.

How do we make our center a success?

Let’s break this down into two rules.

Rule one: It’s everyone’s responsibility

In the past, process excellence might have involved a small group of (perhaps) external consultants, who look at the organization as a whole and make big, sweeping changes that take up a lot of time, money, and resources. Often overseen centrally, employees would have no say in changes to the processes they use every single day.

As our guide highlights: “Process excellence begins by taking ownership of processes within the business. Individuals across the organization should be involved in identifying, codifying, reviewing, and updating processes.”

It needs to be everyone’s responsibility. No one knows an organization’s processes better than its employees. It is the people at the front line who know where the opportunities to make improvements are. They are also the ones who know when things aren’t working correctly. Rather than being frustrated with bottlenecks caused by broken processes, the line of business should have the power and the responsibility to fix it.

Rule two: It’s an ongoing commitment

As we mentioned above, improving processes might traditionally have involved a long and costly deployment of new technology. Once a change rolled out, and people were trained, process improvement would soon be forgotten about altogether. That may continue for a year, two years, or until something goes wrong. But when something goes wrong, it’s too late.

Not only is this not fit for the modern world, where business success is only guaranteed for those who react quickly to change and disruption. But it does not set organizations up for overcoming the challenges posed in a COVID-19 world, where agility and adaptability will see businesses through the current crisis.

When organizations are constantly striving for process excellence it becomes a habit. It becomes part of the culture for progress.

As our guide puts it:

Process excellence does not treat process improvement as an end-goal, but as an ongoing pursuit.”

This is because there is always room for improvement, and there will always be new challenges to overcome.

With Nintex, you get the complete picture

At Nintex, we believe process excellence is established through a holistic approach to process management and automation. First of all, it involves fully understanding the current state of your processes, understanding how your people, processes, and technology work together.

From this point, you can then make strategic decisions about what process automation technology should be used to address your specific outcomes and objectives. With the Nintex Platform, you can equip your center for excellence with the complete process automation platform.

If you need more information, Nintex’s Guide to Developing a Center for Process Excellence provides everything your organization needs to create its own. Process makes perfect. Start building your center for excellence today.

 

 

To learn more about process automation and management, including how to create a center for excellence geared towards improving processes, get in contact with the team at Nintex today.

 

 

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