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Process automation: Transformation is the driver now, not cost control

Digital transformation has replaced cost reduction as the most powerful driver of business process automation, but old-fashioned methods of process automation are no longer adequate, a leading industry analyst said at Nintex ProcessFest 2019 in Bellevue, WA.

Enterprises understand that they must accelerate and automate their operations to remain competitive, Forrester Research Vice President Rob Koplowitz said in his keynote at ProcessFest, held Sept. 30-Oct. 3 in Bellevue, Wash.

But many enterprises have large backlogs of processes awaiting automation, and old-fashioned tools such as business process management software are too slow, complex, and expensive, often taking months to deliver results.

As a result, developers are turning to low-code solutions that deliver results much more quickly. They are adopting low-code not just for small applications, Koplowitz said, but also to augment and even replace core systems such as enterprise resource planning, customer relationship management, and human capital management systems.

He made three main recommendations to the more than 250 people attending ProcessFest, an in-depth training conference for customers and partners using the no-code Nintex Process Platform.

The key to digital transformation success

First, because digital transformation changes how people work every day, it needs to be embraced by executives and line-of-business managers, not just IT departments.

Second, successful transformation requires the development of IT governance models that keep discrete technologies within their own “lanes,” and provide clarity about which are being used where in the business, and why.

The third point is that companies should take a standards-based approach to their technology decisions and investments, so that they can benefit from consistent architectures and training methods (among other benefits).

Nintex CEO Eric Johnson set the stage for the ProcessFest audience by summarizing Nintex’s mission — to improve the way people work through process management and automation – and the company’s three core tenets: Deliver on our commitments; don’t wait; and operate with respect and consideration.

Nintex’s market opportunity is shaped by the fact that despite wide agreement on the need for automation, some 68% of enterprise processes remain highly manual, and many of these are not well documented.

Let Nintex do the hard work

To fill these gaps, Nintex has done the hard work of making powerful automation software easy to use.

The no-code Nintex Process Platform is the most complete, powerful and easy-to-use set of integrated capabilities to help organizations manage, automate and automate core processes, improve the customer experience and drive better business outcomes.

The platform’s capabilities include Nintex Promapp™, Nintex Forms & Mobile Apps, Nintex Workflow, Nintex RPA, DocGen®, Nintex Sign™ powered by Adobe Sign, and Nintex process analytics.

More than 1,600 partners and more than 8,000 customers in more than 90 countries leverage the Nintex Platform every day to manage, automate, and optimize their business processes and accelerating their digital transformation journeys.

Nintex is used by eight of the 10 largest pharmaceutical companies in the world, more than 40% of the Fortune 500 and more than 40% of Global 1,000 companies, Johnson noted.

One of those companies is CRM leader Salesforce, a Nintex customer and strategic partner, which has mapped more than 1,000 processes in Nintex Promapp so far. That’s just within two internal organizations, and it plans to roll out Nintex Promapp to the rest of the company during the course of the year.

Salesforce selected Nintex Promapp because it needed an agile solution and partner that could “travel at Salesforce’s speed,” change and grow along with Salesforce, and help Salesforce identify, control, and manage risks, said Iris Hu, Salesforce VP of Business Process Innovation.

“Nintex ticked all the boxes,” Hu said.

Johnson explained that Nintex is focused on several key areas of investment: customer success; partnerships and acquisitions; technical innovation; further unification/integration across the platform; and deepening the company’s commitment to partners, who provide strong geographic, functional, and vertical-industry expertise in delivering Nintex solutions.

 

Interested in learning more about how the Nintex Process Platform can help you transform your business? Sign up for a free trial today. 

 

Warren Wilson

Warren Wilson is Sr. Manager of Corporate Communications at Nintex. He works directly with news reporters and industry analysts worldwide to share the value of the Nintex Platform and is responsible for leading and developing the company’s thought leadership content. Before Nintex, Warren was an analyst with London-based Ovum, primarily covering enterprise application suites, and a journalist with several US newspapers.