Home|Nintex Blog|Nintex World Tour 2019: Operational Excellence comes to Munich and London

Nintex World Tour 2019: Operational Excellence comes to Munich and London

Last week, the Nintex World Tour came to Munich and London. We heard a great buzz from attendees of our kick-off event earlier this month in Melbourne, so we were very excited to see the tour come to Europe.

Nintex CEO Eric Johnson and Chief Evangelist Ryan Duguid began the morning sessions by bringing a packed audience up-to-date on recent Nintex acquisitions, our product roadmap, and what the future holds for the Nintex Process Cloud.

With the recent additions of Nintex Promapp®, Nintex Sign® powered by Adobe Sign, and Nintex RPA to the Nintex Platform, the impact to companies undertaking digital transformation efforts can only be positive. The old saying “If the only tool you have is a hammer, every problem looks like a nail” no longer applies to Nintex. Eric summed it up nicely by saying in his keynote session, “Nails need hammers, screws need screwdrivers. We have all the tools you need.”

Eric went on to explain the breadth of the Nintex Platform and how we are putting the power of digital transformation into the hands of the line of business through no-code solutions.

Nintex has identified a common issue for many organizations in their journey to digitize and modern their enterprise: Many easy-to-use solutions lack power and sophistication, while powerful solutions often require specific skills-sets and technical expertise to implement, making them too complex for broad adoption. Nintex hits the middle – a great combination of power and simplicity.

Nintex’s goal is to provide powerful, accessible process management and automation solutions that make a difference in people’s work life, drive efficiency throughout organizations by reducing redundancies and risk. We believe it’s all about people and the processes behind them, and you can’t win without balancing them.

Digital transformation isn’t about technology. It’s not a one-time project, nor is it a destination. It’s a continuous cycle of improvements, and it’s about setting your company up for success. It’s about Operational Excellence. Tweet this

Operational Excellence

Everyone will have a different view on what Operational Excellence means, and some great case studies were presented by Nintex customers who are already on their digital transformation journey.

ThermoFisher Scientific’s Bianca Boardman and Wendy Allardes presented enlightening sessions at both events what Operational Excellence means to their Human Resources team. Their model of Operational Excellence was mindfully built on a combination of elements:

  • Clarity: Agreement on scope, creation of awareness, and definition of the problem
  • Relationships: Build mutual trust, break down the silos, and communicate, communicate, communicate!
  • Resourcing: Introduce Process Improvement roles and recognize the level of skill and the time needed to execute effectively
  • Tools and technology: Ensure the tech is suitable for the team and will satisfy your requirements

‘Tools and technology’ is intentionally last.

If you put great technology in a hostile environment you are set up for failure…. If you put great technology into the right environment you can achieve transformation results.Wendy Allerades, ThermoFisher Scientific Tweet this

ThermoFisher Scientific implemented Nintex Promapp to map and manage their processes, and it has allowed them to realize some great results.

By documenting their processes, they’ve been able to identify areas for improvement and revise processes that just didn’t make sense. Without the need for additional headcount, the team has tripled throughput, improved case resolution time, and increased individual productivity. And whilst all the changes were ongoing, they’ve even managed to improve internal CSAT to an amazing 95 percent.

Getting stakeholder buy-in

One key element of their approach was ensuring the right people were involved in building out the processes in Nintex Promapp so that they didn’t get caught up using outdated process documentation or settling for a high-level, top-down approach based on senior resource understanding.

Go to the people involved and ensure you get their buy-in, and continue to keep them involved.

Don’t let perfection be the enemy of progress.Bianca Boardman, ThermoFisher Scientific Tweet this

In his session, ‘The Fear Factor: Engaging Teams in Change Management‘, Nintex Promapp Implementation Consultant Kieran Coughlan reinforced the ThermoFisher Scientific approach: “Don’t jump into the solution. Consider the problem first, and communicate the benefits of change.”

According to McKinsey, 70 percent of organizational change projects failing through employee resistance. This statistic highlights the importance of engaging your workforce, talking to them in their own language, and re-enforcing the positive changes that digital transformation is making. But most importantly, it is essential to collaborate and take feedback. These elements to change management are essential on the road to success.

Download the Nintex World Tour presentation decks:

Download customer session decks:


Missed us in Munich and London? We’re still on the road!

Nintex World Tour dates:

Houston – March 21
Singapore – April 9


Karl White

Karl White is the Field Marketing Director for EMEA at Nintex. He has over 20-years experience in the marketing industry, both marketing agency and client side. He’s built marketing solutions for companies like Dell Computers and General Motors, and spent 4 years at Microsoft where he implemented Skype’s marketing platforms and operations teams. Now based in Nintex’s London office, he is responsible for marketing within the EMEA region.

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