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Nintex Workflow Wonders featuring GM Financial Recap

Our January and first Workflow Wonder of 2021 features GM Financial, the finance wing of General MotorsGM Financial has been a dedicated Nintex customer since 2013, and they’ve since automated over 700 processes (averaging 100 per year) with no intentions of slowing down. In fact, we foresee them leveraging their Nintex solution more, and here’s why: 

The team at GM Financial has taken a Nintex approach to process automationThey’re using the Nintex Process Platform to manage incoming demand of new automation requests that often utilize Nintex Forms or Workflow. The software continues to be leveraged to choreograph the company’s automation projects – from initial approvals to deployment dates to system maintenance. 

In the Workflow Wonders webinar, now available on-demandGM Financial’s SharePoint Systems Manager Jarrett Robinson shares the inside scoop from his experience using Nintex to manage automation projects alongside a team of 16 developers and analysts. 

Leveraging the Nintex Platform 

Jarrett and his team have implemented process automation in departments ranging from accounting to risk management to underwriting. Here are a few figures showing impact of the overall automation program at GM Financial: 

  • 719 process automated and counting 
  • 5,878 workflows supporting those processes 
  • 1.14 billion workflow executions (or workflows triggered by a certain action like submitting a form or approving a request) 

Naturally different areas of the business recognized other teams experiencing immediate efficiency gains from the Nintex Workflow Platform – which led to an influx of process automation requests for Robinson and the team. That’s when the team implemented a Nintex process to manage the Nintex (~100 annual) processes in flight. 

With Nintex, when an automation request is submittedJarrett’s team measures whether the input is worth the output and if so, workflow is routed to management for approval and buy-in. Managers can also provide input and priority level. 

Visibility is another benefit that teams get from Nintex processes. Leadership at GM Financial know which processes are bogged down, what’s causing the bottleneck, and then make informed decisions to optimize business operations. 

GM Financial won the 2020 Nintex Solution Innovation Award in the financial services category. Read about 2020 winners, learn more about the awards program and submit your nomination to the 2021 Nintex Solution Innovation Awards. Nominations open this month and will be accepted until March 17, 2021. 

Thanks for your interest in Workflow Wonders where we highlight great people doing great things with great technology. Catch upcoming and on-demand episodes on the Workflow Wonders page. 



Interested in learning more about the Nintex Platform and how you can transform your business processes? Contact a Nintex representative today



Samantha Pugh

As a member of the Nintex Corporate Marketing team, Samantha Pugh spends her time creating content, organizing digital events, and delivering great experiences for Nintex customers and partners.

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