Nintex was honored to be a recipient of the Singapore Business Review (SBR) Technology Excellence Awards 2021 in the Enterprise Software – Media & Entertainment category recently, based on the amazing results Nintex customer National Gallery Singapore achieved by leveraging the Nintex Process Platform, and with the help of Nintex partner System RKK.
Although COVID restrictions meant circumstances for the handover of the trophy at the Conrad Centennial in Singapore were a little more subdued than in years gone by, we were thrilled that Andy Gunawan, regional sales director in the APAC region for Nintex, was able to be on-site for the presentation.
We managed to catch a few minutes with Andy to get his perspective on business opportunities in Singapore, how Nintex can help organizations with those, and to hear what has made National Gallery Singapore’s business successes so special.
- As regional sales director in the APAC region, what would you say are some of the growth opportunities for organizations in Singapore to improve the way they work right now?
In order to maximize their results, organizations need to focus their energy on the business issues that really matter. Identify those tasks that can be automated, those that can be delegated, and those that are distracting teams from making business decisions because they are bogged down with tedious, monotonous, copy-paste type actions.
Many organizations haven’t mastered this transition yet, but there are solutions available that can help. Repetitive work can be taken care of with Nintex RPA, decision-making processes can be simplified using workflows, and all processes within a company can be mapped. Using the right tool to solve the right business challenge is key in order to shorten process cycles, which will result in cost reduction and higher productivity. Sounds simple, doesn’t it?
- How are business challenges and opportunities in Singapore similar to what is being experienced in other parts of the world?
There are certainly more similarities than differences when you compare the hurdles facing Singaporean organizations to what is happening in business globally:
- Lack of visibility is the number one issue: automation is made more challenging than it needs to be if organizations don’t know what their processes look like and what they consist of.
- Lack of resources can be a hindrance. Historically automation was the domain of developers, so resources to build automation solutions tend to be harder to engage.
- Lack of capability can handicap teams, particularly when tools are too lightweight to meet current business requirements.
- Is there a specific type of software or digital business solution that you’re seeing a lot of demand for at the moment, and what do you think has prompted that?
Whatever capability a business needs, it should be easy to use, powerful enough to deliver results rapidly, agile, and affordable.
Due to the pandemic, most people are working from home so there is a lot more demand to map and centralize business processes. A large number of processes changed as a result of COVID-related lockdowns, and those may change again within a few months. Technology solutions need to support businesses to make process changes quickly and easily and make them accessible in a central location where everyone can see the updates in real-time.
- What do you think gave the Nintex submission the edge over similar entries in the SBR Technology Excellence Awards 2021, resulting in the win?
The National Gallery Singapore success story is an interesting one because the organization moved fast and managed to get a firm handle on safeguarding visitors to the gallery during COVID-19. Within just three days of the virus being declared a global pandemic, the National Gallery Singapore leveraged the Nintex Process Platform and implemented a contact tracing form. The gallery progressed from no visibility of visitors on their premises to being able to capture all essential data, enhancing the system during the initial pandemic to efficiently manage visitors when they re-opened to the public.
It’s a privilege to receive the reward and celebrate what National Gallery Singapore has achieved. To me, this serves as confirmation that at Nintex we’re doing the right thing for our customers and partners, and helping organizations to improve the way they work.
I’d like to personally thank Singapore Business Review for the recognition, and say a special thank you to Nintex partner SRKK Singapore and National Gallery Singapore for trusting Nintex to be their process management and automation platform. It was an added bonus to be accompanied by Amin Talebi, managing director at System RKK (pictured here on the left), and National Gallery Singapore’s IT manager, pictured on the right.
- Was there a specific process that National Gallery Singapore followed to be successful in their contact tracing efforts?
The process involved visitors to the National Gallery Singapore signing in via an anonymous form which is accessible from their personal mobile device. Once submitted, all details on the form are recorded in a SharePoint online list and any responses that meet flagged parameters are escalated to the museum’s security team.
The non-contact registration form has managed more than 50,000 visitors and is still in daily use, empowering National Gallery Singapore to effectively manage reservations and contact tracing for the gallery. In fact, the solution was such a success that the gallery has been showcasing it to other institutions that need support with contact tracing during the COVID-19 pandemic, making a strong case for how technology has made a significant difference to the media and entertainment industry.
- What other industries can expect to enjoy similar success, or is this type of solution best suited to the media and entertainment industry?
Not at all. We’ve seen organizations in practically every industry benefit from using the Nintex Process Platform, ranging from financial services to manufacturing to government agencies. There are few businesses that have not been challenged to digitally transform in the last year to 18 months, to keep up with competitors, and to meet customer demands.
- What is the National Gallery Singapore’s newest achievement using Nintex as they build on the success of the contact tracing solution?
The National Gallery Singapore continues to focus on improving museum operations to be more effective and efficient. Their most recently completed project leveraging Nintex was combining workflow capability with RPA for the procurement process in their finance department. This resulted in a shortened procurement process, which has made the team more efficient and more agile.
- What would your recommendation be to organizations that are keen to secure business success in the future?
I would suggest organizations seriously consider embarking on their digital transformation journey right away. Don’t wait. Make a start today. Small, incremental steps are better than stagnating, which results in losing energy and momentum and making no progress at all.
Interested in learning more about the Nintex Platform and how it can help your organization? Click here to request a demo!