Home|Nintex Blog|Western Sydney University’s research establishes Nintex as top-class business solution

Western Sydney University’s research establishes Nintex as top-class business solution

Change is the order of the day for businesses everywhere, and education institutions are no exception. According to this Forbes article, “Colleges and universities face daunting challenges to long-established business models. The cost of providing higher education continues to rise with fewer students either able or willing to pay the price.”

As an increasing number of higher education institutions consider ways to actively meet the demands of an evolving landscape, process management platform Nintex Promapp® raises its hand, offering a compelling solution that empowers teams with processes to support collaboration and drive continuous improvement.

The right information, in the right hands, at the right time

A world-class institution, which is globally recognized for its research strengths and innovations in teaching, Western Sydney University ranked in the top two percent of universities in the world.

“There was a lack of clear ownership of processes, a lack of visibility and collaboration, and often insufficient clarity about who did what, when and how. We recognized a need for a solution which could standardize our approach to documenting processes and lay the foundation for ongoing continuous improvement.”

Steve Marsh, Business Improvement Manager, Project Management Office – Division of Finance and Resources, Western Sydney University

By improving and managing their business processes, this Australian multi-campus university, located in the Greater Western region of Sydney, selected Nintex Promapp to underpin business continuity and provide for a first-class student experience from initial entry inquiry through to alumni.

Steve Marsh, business improvement manager at Western Sydney University says: “We recognized a need for change and improvement as our approach to process management was fragmented; tacit knowledge was stored in people’s heads, and information and processes were housed locally in Microsoft Visio, Excel, and Word files.”

Process is about people

Western Sydney University selected Nintex Promapp based on its ease of use, feature-rich functionality, and the capability for individual groups to independently capture and manage their own end-to-end processes, with the aim to ultimately automate workflows within a robust governance framework.

Further benefits include greater visibility and ownership of processes, the ability to easily share processes across the entire organization encourage university-wide collaboration between teams, and to use Nintex Promapp’s feedback functionality to identify opportunities for ongoing improvement.

“Our aim with Nintex Promapp is to continually improve the staff and student experience by having processes that are accessible, clear and well-understood,” says Marsh.

Nintex Promapp has been rolled out across 17 business units at Western Sydney University and has been adopted to support the rollout of a new student management system.

“We want to create a culture of continuous improvement across Western Sydney University. Nintex Promapp provides that opportunity by enabling teams to consistently map their processes, facilitating increased visibility, ownership, and collaboration. Simplicity – and a platform which is highly intuitive – were key factors in choosing Nintex Promapp,” concludes Marsh.



To see what Nintex Promapp can do for your organization’s education processes, request a demo today.



Laetitia Smith

Laetitia Smith is a senior manager on Nintex’s corporate marketing team and is based in Auckland, New Zealand. In her global role, she leads and executes PR/AR initiatives and the company’s social media program. She loves collaborating with customers to share their success stories as they manage, automate, and optimize their business with their technology.

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