Home|Nintex Blog|Nintex Receives 2020 Tech Cares Award for its COVID-19 Customer Response

Nintex Receives 2020 Tech Cares Award for its COVID-19 Customer Response

When the COVID-19 pandemic began in March, organizations around the world turned to Nintex for valuable resources and software solutions to quickly improve business processes and accelerate their digital transformation. We’re excited to announce that TrustRadius has recognized Nintex with a 2020 Tech Cares Award. This accolade celebrates companies that have gone above and beyond to provide their communities, customers, and front-line workers with support during the COVID-19 crisis.

“In anticipation of the pandemic’s impact on business globally we formulated a response aimed at helping our customers and partners successfully manage opportunities and challenges including everyone’s need to go digital faster. By making key resources freely available, organizations in every geography of the world were easily equipped to further leverage their investment in the Nintex Process Platform and were able to navigate rapid change, quickly improve processes, and build and deploy automated solutions with RPA, digital workflows and forms with ease and speed.”

– Eric Johnson, Nintex CEO

As the business impact of the pandemic heightened, we made key resources freely available to Nintex customers worldwide at no cost from March through August 2020, enabling them to maximize the value from their investments in the Nintex Process Platform.

Instructor-led training

During the six-month period, more than 50,000 attendees participated in on-demand and live training courses, nearly 10,000 classroom enrollments were recorded, and over 1,520 new certifications were awarded. 600 classes with 13 instructors were scheduled and delivered, achieving a 4.7/5 class satisfaction rating and a 4.9/5 instructor rating.

COVID-19 solution accelerators

We created and released over 20 COVID-19 related process accelerators in the Nintex Solution Accelerator Gallery, delivering process templates to help organizations rapidly automate a broad range of business processes by leveraging the Nintex process Platform.

The Nintex Solution Accelerator Gallery, which launched in January 2020 and offers more than 190 templates with nearly 9,000 downloads to date, reported more than 1,200 downloads of COVID-19-related templates.

Coaching initiative

We also launched a coaching initiative that provides customers access to experts who help them apply Nintex Forms, Nintex Workflow, Nintex Promapp®, Nintex RPA, Nintex Sign® powered by Adobe Sign, and more to their business processes. The program has resulted in nearly 100 coaching engagements to support COVID-19 related solutions across the U.S. public sector, financial services, and more.

To be accepted for the Tech Cares Award, each nominated organization had to be a B2B technology company that demonstrated above-and-beyond caring during the COVID-19 pandemic. All nominations were thoroughly vetted by the TrustRadius research team.

In addition to nominations, the Tech Cares Award was also given on the basis of reviewer feedback on TrustRadius. Organizations whose reviews clearly illustrated how much they care during this crisis have also been recognized.

“We are excited to announce our first-ever Tech Cares Award Winners,” said TrustRadius CEO Vinay Bhagat. “This pandemic isn’t just a test of fortitude. It’s an opportunity to distinguish yourself. We have been completely inspired by the way the B2B technology industry responded to COVID-19. So many companies pivoted with grace, leading to many of them standing out in our minds as major community contributors during this time. Not only do we feel that these companies are deserving of recognition—but we also consider their example when deciding how we can find new ways to give back.”

Earlier this year, Nintex also earned a 2020 Top-Rated Award from TrustRadius, the customer insights platform, based on high satisfaction reviews and ratings from customers.

Click here to share your own review of Nintex of TrustRadius.



To experience the ease and power of the Nintex Process Platform for managing, automating, and optimizing processes request a personalized demo here.



Laetitia Smith

Laetitia Smith is a senior manager on Nintex’s corporate marketing team and is based in Auckland, New Zealand. In her global role, she leads and executes PR/AR initiatives and the company’s social media program. She loves collaborating with customers to share their success stories as they manage, automate, and optimize their business with their technology.

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