Organizations around the world are being forced to change faster than ever before. The COVID-19 pandemic has shifted office workers to remote employees. Even fitness instructors, therapists, and musicians have gone virtual. As the situation continues to escalate, one positive note has been learning how organizations around the world are bringing people and technology together to respond.
Last month, we rolled out a program aimed at helping state and local government agencies with process solutions related to COVID-19. Before that, the National Gallery Singapore already deployed a workflow automation solution to respond to the crisis supporting contact tracing.
About the National Gallery of Singapore
The National Gallery Singapore oversees the world’s largest public collection of Singaporean and Southeast Asian art, a collection of over 8,000 pieces. The Gallery has housed two national monuments, City Hall and former Supreme Court, which were renovated into the 64,000 square meter art museum located in Singapore’s Civic District.
With nearly 1.8 million visitors in the last year, the National Gallery Singapore is the most preferred museum in the country.
Rapid response to COVID-19
In response to the growing Coronavirus crisis, the National Gallery Singapore formed a COVID-19 committee to determine business contingency plans and realized the need to support contact tracing with a new visitor registration form. The committee brought this request to the Gallery’s IT team.
The National Gallery Singapore leverages the Nintex Process Platform to manage and automate various workflows across the Gallery’s operation helping contact tracing process. IT Manager Victor Kong knew that they could leverage the platform quickly delivery a digital form solution for its visitor registration needs.
Victor worked with Nintex vTE Amin Talebi from SRKK, a Nintex Partner, to swiftly implement a new visitor registration form using Nintex Workflow Cloud in just three days, including testing and review with the COVID-19 response committee.
When visiting the Gallery, visitors sign in by completing the anonymous form. Once submitted, all details are recorded in a SharePoint online list. In the case that someone with the coronavirus visited the Gallery, the organization is able to provide data to support contact tracing to relevant authorities.
Captured necessary information from 50,000+ visitors
Since the solution was deployed at the end of February, more than 50,000 visitors have completed the new visitor registration form. Best of all? The National Gallery Singapore can capture all necessary information from its thousands of daily visitors without any additional strain on its employees.
The solution was such a success that the Gallery has been showcasing it to other institutions needing to support contact tracing during the COVID-19 pandemic. While the Gallery is temporarily closed during the COVID-19 crisis, it plans to continue to leverage the visitor registration form when it reopens.
I encourage you to visit the page dedicated to business continuity during COVID-19. It’s here where you can quickly access free resources including process and workflow templates, training, and support to help you and your organization manage through these unprecedented times.
Interested in learning more about how the Nintex Platform can help your organization? Request a free personal demo today. If you would like to read the case study on National Singapore Gallery, click here.