No matter the industry, the company size, or geographical location, every business will have processes that are integral to how they work. And it pays for their employees to have a clear understanding of how these processes work, what is involved, and who is responsible for which tasks. Process mapping provides a clear, visual guide to the inner workings of your most important processes. What’s more, the way you map business processes can make a big difference to how your business operates, how it adapts to change, and how smoothly employees can work together.
In the remote workplace this is more important than ever. Here, we look at how business process mapping techniques can improve remote working.
Improving processes for remote working
At this point, it’s probably safe to say most of us are used to working remotely. While some people are eagerly looking forward to being back in the office, others hope to make remote working a more permanent fixture. Gartner reports that 41% of employees wish to continue working remotely once the pandemic is over.
If remote working is here to stay, then it is important to iron out the remaining creases of your organization’s remote IT set up. In a remote and digital workplace automated business processes can join the dots, bringing colleagues together and connect people to the systems they need to work productively. Electronic forms, e-signature, and automated workflows have become crucial tools to achieve better ways of working.
The way you map business processes will determine how efficient these processes can be.
Maps to navigate a remote world
When it comes to certain business processes, it’s easy to be guilty of an “out of sight, out of mind” mentality when working remotely. It is important for organizations to improve the visibility of processes. By recording and distributing clear maps that outline your processes, you can communicate important information to your employees.
Here are two examples of how process mapping can help improve productivity:
Welcoming new starters
It can be daunting starting a new job at the best of times, let alone online. By mapping the processes involved in onboarding new staff, organizations can make the process as seamless as possible.
Not only can this help new starters ease into the job, but it will ensure you fulfil all the necessary requirements on your side:
- Completing paperwork
- Issuing IT equipment (and its security)
- Providing orientation
- Introducing the team
With process automation, you can establish workflows so that as soon as a new employee is registered by HR, this information is not only registered in the right place, but also triggers further tasks for them to carry out orientation.
An automated process can also sets tasks for IT to issue the relevant equipment. Reviews are automatically created so that nothing is missed out, and managers are kept in the loop at all stages. Everything is in place for the new arrival on their first day.
Improve as you see fit
By mapping this process and sharing it, everyone knows what it involves. But it also makes it easy to highlight opportunities to make improvements. Processes designed for the office might need to be slightly tweaked to meet the requirements of remote working – for instance, an e-signature process might need to be introduced for the paperwork that onboarding requires.
Dealing with IT requests
At the outbreak of the pandemic, the pressure IT departments were facing was turned up a notch, as new challenges emerged.
- Rolling out cloud-based applications at record pace
- Securing a wide range of remote devices
- Dealing with the miscellany of real-time IT issues caused by employees working remotely for the first time
When working remotely, even the simplest issues can block employees from working. Solving IT requests efficiently is crucial to productivity for the whole business. A process map for IT request workflows can help everyone involved know what is required to make these processes run as smoothly as possible.
Here’s what an IT request process map might look like:
- An IT request arrives at the IT help desk (as a ticket)
- The IT help desk determine what the problem is
- How and when it can best be remedied
- The fix is executed
If IT are unable to solve the issue, they can direct the ticket to another team, like the IT applications team. The workflow triggers a notification with all the relevant info to the IT applications team, who can assess the issue and fix the problem.
Process mapping can ensure that the IT request workflow moves efficiently from creating a ticket to rolling out a solution. What’s more, it can ensure that IT requests don’t fall through the cracks in a remote setting.
Map business processes with Nintex
Process mapping offers the opportunity to display everything employees need to know about the processes they use every day. Crucially, it also provides the information required to help improve these processes and overcome the challenges of the remote workplace.
Organizations that want to stay one step ahead in the short and long term must look to invest in remote work processes. How you map business processes will determine your success in digitally transforming the core processes that drive your business forward.
To learn more about business process mapping techniques, get in contact with the Nintex today.