Looking back: Four months of Workflow Wonders

While we can’t be together in-person or at the office, we wanted a way to connect and deliver inspiration to the Nintex community. We started our newest customer webinar series, Workflow Wonders, to share inspiring success stories from Nintex customers that are using technology to transform the way people work.

Since we launched Workflow Wonders in August, we have welcomed six customers and two partners who have shared their Nintex success stories. Customers have shared how they’re using Nintex to digitally transform operations, achieve process excellence, improve customer experiences, respond to COVID-19, and even automate project management.

Here are my top inspirations from our first six episodes of Workflow Wonders!

Sparking a culture of continuous process improvement

The City of Hobart, an Australian local government council, also shared their Nintex Promapp® success story on Workflow Wonders in November. Peter Carr, Director of City Innovation at City of Hobart, discussed how the city has leveraged Nintex Promapp to spark a culture of continuous process improvement.

“This is something that’s been ongoing at City of Hobart now approaching almost three decades. We’ve never had the traction that we’ve had during those three decades as we’ve had in the last three years. Nintex Promapp is a very valuable, intuitive tool for organizations to change.”

– Peter Carr, Director of City Innovation, City of Hobart

When the City of Hobart selected Nintex Promapp to support process mapping, its adoption quickly exploded as staff embraced the tool. City of Hobart went from zero to over 900 processes mapped out. Watch Workflow Wonders with City of Hobart to learn more.

Surpassing goals with Nintex RPA

Kyle Barton, IT Manager – Enterprise Automation & Analysis at Midland States Bank joined Workflow Wonders in October and shared how the bank is using Nintex to automate and streamline critical customer processes across its business, including the bank’s outgoing wire process.

Perhaps the most impressive part of Midland States Bank’s success story is how Kyle and his team already surpassed their goal to deliver 200 automation efficiencies in 2020. At the time of the webinar with two months left in the year, Kyle and his team had already delivered the bank 241 efficiencies resulting in over 7,000 hours saved and $264,787 in costs.

Watch the recording to learn how Midland States Bank is successfully delivering hundreds of automation efficiencies with Nintex.

Adapting operations to navigate COVID-19 restrictions

National Gallery Singapore was one of the first Nintex customers to share how they responded to the global pandemic with a visitor registration form to support contact tracing built on Nintex Workflow Cloud. The organization also joined Workflow Wonders to discuss how they continued to adapt their first solution to new guidelines with Nintex partner SRKK.

When the country reopened for Phase 2, the Gallery worked with SRKK to update their contact tracing solution to include a capacity and queue management system. The Gallery must strictly manage capacity numbers at its location and the solution helps ensure that the Gallery is never overcapacity, allowing the Gallery to reopen with safe management measures in place.

Watch the Workflow Wonders webcast on-demand for more insights into the solutions that were implemented at the Gallery.

Don’t just automate it – improve it

Lands’ End Senior Project Manager, Zach Munns joined Workflow Wonders in September to share how they’re using Nintex to support their digital transformation journey. Before sharing how Lands’ End automated its customer order process, Munns discussed the significance of value-stream mapping to identify the most difficult processes and desired improvements to remove bottlenecks and eliminate errors.

“Automating a process is not solving a problem – it is just automating a problem,” he shares. “It’s imperative to work smarter, not harder, and that’s what Nintex helps us to do.”

Munns and the business process management team leverage the insights from value-stream mapping to determine the best ways to leverage Nintex Workflows and Forms to eliminate hurdles from manual steps. Watch the webcast on-demand to learn more about process automation and excellence efforts at Lands’ End.

Freeing employees from manual processes

Our first-ever Workflow Wonders guest, Williams Engineering Canada, shared how Nintex is a part of the company’s digital transformation journey. The engineering firm is using Nintex Workflows and Forms to support solutions across its business in HR, operations, and safety. The solutions save time, reduce errors, and improve employee experience – but the most inspiring part of this episode was why Williams embarked on its digital transformation journey in the first place.

“We wanted to give our employees time for creativity, rather than taking up their time with forms to fill out. We want them to be free to focus on innovation and the projects that bring direct value to our customers.”

– Santiago Gomez, Digital Transformation Director, Williams Engineering

At Nintex our mission is to improve the way people work through process management and automation. Williams Engineering Canada’s goal for digital transformation is why we do what we do, and stories like theirs is why we started Workflow Wonders.

Watch Workflow Wonders with Williams Engineering Canada to learn how Nintex supports the company’s digital transformation journey.

Join us and do good

This holiday season we’re hosting two very special Workflow Wonders episodes featuring non-profit organizations that are doing good for their communities – TLC for Kids and Meals on Wheels Central Texas. Both organizations are leveraging Nintex for Salesforce to streamline processes for both the people they support and their volunteers.

  • TLC for Kids: 1 pm AEDT on December 3
  • Meals on Wheels Central Texas: 1 pm PT on December 16

Nintex will donate $5 for each registration to each webinar (up to $5,000). Register now to attend (live or on-demand) and help Nintex support TLC for Kids and Meals on Wheels Central Texas!

 

 

If you’d like to learn more about process mapping and automation, schedule a personalized demo of the Nintex Process Platform with the Nintex team today.

 

 

Elise Harrington

Elise has been with Nintex for 3 years as part of the Nintex corporate communications team. Elise loves connecting with Nintex customers and partners and learning how they're using our technology to improve the way they work.

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