At 53.5 million strong, Millennials are on track to become the largest living generation in the U.S., and may make up 75% of the labor market by 2025. Organizations are drawn to them for their out-of-the-box thinking, innate understanding of all things social and digital, and ability to network. So what steps can organizations take to make sure they are on the list of great workplaces for Millennials?
As a Robotic Process Automation (RPA) solution provider, we spend a lot of time thinking about how we can help organizations innovate their workforce – and not just their virtual workforce. If you are concerned about making your company more attractive to Millennials, our automation solutions can provide the perfect “makeover” your company needs to onboard young talent and ensure millennial employees find a sense of purpose from their work, so that they wish to stay.
We’ve taken a closer look at the top 3 challenges facing the millennial workforce and their employers and how RPA is helping companies embrace the full privileges that come with millennial talent:
Millennials have different expectations about work. According to Deloitte’s 2016 Millennial Survey, only 28% of Millennials think their current employer makes full use of their skills and nearly half say they would prefer to be hired based on their professionalism, teamwork and creative thinking. But there are drawbacks: Put them in front of a desktop and they will complain about the lack of apps, struggle to use Outlook to schedule a meeting, and tend to be nonplussed at the prospect of “learning the ropes” of your outdated legacy systems.
Kryon’s intelligent RPA platform allows organizations to offload mundane, repetitive, error prone processes to a virtual workforce (software robots), while freeing up millennial employees to pursue the more innovative, collaborative, and cognitive tasks that they desire.
Sadly this is not commonly the case. While most companies understand the need for digital transformation and the necessity to move their data to a more modern infrastructure, the reality is that many industries, specifically financial services and insurance, are still locked to the “green screens” of their legacy systems. Training Millennials on these outdated systems is both costly to the employer and results in low productivity levels and poor job satisfaction on the behalf of millennial employees.
Kryon’s RPA platform can help on both accounts by helping Millennials navigate those “pesky” business applications and accomplish any task, quickly and efficiently, so they can concentrate on the work they do best. With attended RPA, the application uses visual recognition technologies to “see” the screen just as the user does, and constantly monitors the user’s activities live within the application. Employees can learn on the job with directed guidance or choose desktop automation to complete tasks with a click of the mouse. (Added benefit: The systems even alert users when they have made an error and supports them through the correct steps.)This reduces training time and costs and relieves Millennials from feeling that are wasting time on old technologies.
3. Millennials want to feel deeply committed to their role and to work for a company that will invest in their development
As companies strive to retain Millennials, they are being forced to rethink the way they engage, educate and support their employees. Traditionally, HR departments viewed talent management as a linear process – with overemphasis on the acquisition and retention of talent. These approaches are not appealing to today’s new hires and oftentimes fall short for providing a positive work experience.
Realizing that change is imminent, HR is taking a closer look at their talent management processes and concentrating their efforts on onboarding and training programs that meet millennials’ expectations, as well as improving productivity and job satisfaction. With RPA in place, employers can offload boring, repetitive work to robots and feel comfortable introducing the new tools and software to implement positive change.
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