The ability to innovate and improve how your organization operates has become a means of survival in today’s era of digital disruption. Innovation in process management and automation can significantly impact this goal.
The largest and most successful enterprises are already driving digital transformation this way.
Capturing your processes is a great first step to build a culture around process change. By investing in a process management platform, you can foster a culture that encourages people to be invested in the processes that impact their work. It also enables you to identify opportunities for automation and simplifies the path to automation for your teams.
How a process management tool can give you the edge
1. Gain greater visibility
By capturing processes in a process management platform, procedures that used to be scattered, ad hoc and confusing can be simplified and stored in one place for everyone to see.
The resulting visual maps showcase all your processes and allow teams to drill down deeper for more information if they need it.
Personal dashboards that include a company overview alert people to which processes they are involved in, which processes they own, and the state of those processes. It also notifies them if there is a process change that involves them.
Dashboards show teams the state of organization-wide processes – those that are published, unpublished, and out of date. They share star ratings, how much feedback has been given, responses required, and how many times processes have been viewed.
2. Build a process improvement culture
Capturing processes brings people together. By giving everyone a dashboard, every team member is involved and has a role to play in continuous improvement. Front line teams know your organization’s processes best because they carry them out every day. They know what works and what doesn’t, what can change and what shouldn’t.
For those organizations gearing up for process automation it follows, then, that front line workers have a role to play in process automation. If the task is left to IT, there is the danger that they may make centralized, sweeping changes – missing out on the nuance that is needed to truly drive value.
Process improvement establishes a culture where everyone has a say in the processes that involve them. A constant stream of feedback and suggestions allows users to share their thoughts with process owners. Reviews can indicate how smoothly a process is running or how successful a process change has been.
3. Simplify your processes
Traditionally, many organizations have had long Word documents or complicated Visio drawings to explain what a process involves.
With a process management platform, this can be simplified and made user-friendly by enabling process owners to make all the relevant information available in a process map, so it’s quick and easy to find, follow and understand.
People can access as much or as little information as they need without searching for a Word document, or scrolling through a series of guides. By clicking on a process, teams can find all the information they need immediately, including links, videos, and more.
4. Connect to wider systems
Organizations often rely on a wide range of IT systems, like CRM, intranet, cloud-based-email, and legacy file storage systems. Tools should be seamlessly integrated, so teams can quickly and easily access them, and naturally incorporate them into their business day.
Your process management platform should enable your organization to easily keep track of which systems are used in each process, and connect directly to those systems when automating tasks. This increases the benefit your organization gets from its tech investments and encourages teams to engage with available resources.
People. Process. Progress.
The heart of any solid strategy for digital change is to improve how people work and how quickly it can be achieved. But digital transformation should be viewed as a journey, rather than a one-off project. It is becoming increasingly obvious that organizations must start by understanding their processes before they consider automating and optimizing them.
When front line teams capture and share their processes, broken procedures and inefficiencies can be minimized. By capturing centralized process maps, people gain greater visibility into the processes they are involved in, and proactively identify and improve the tasks that make their process slow or tedious.
With this renewed, in-depth understanding of their processes, teams can then automate their processes and continue their pursuit of digital transformation.
To make meaningful change in your organization and become more competitive, build a culture that puts process at the heart of everything you do — process mapping makes doing so much easier.
Nintex is the global standard for process management and automation. Today more than 10,000 public and private sector clients across 90 countries turn to the Nintex platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. Learn more by visiting www.nintex.com and experience how Nintex and its global partner network are shaping the future of automation, or get in touch with us at Nintex today.
Interested in better mapping and managing of your business processes? Click here to get a free trial of Nintex Promapp®.