Human Resources has a broad reach across organizations – perhaps more so than any other department. When HR processes run smoothly, the whole business benefits. Similarly, when HR processes break down, the whole business can be affected, both directly and indirectly. This is because HR is in contact with every department and is, in many ways, responsible for bringing an organization’s people together.
No code intelligent process automation (IPA) tools are empowering LOB workers to drive digital transformation in their respective areas. Due to the wide reach of work and responsibilities that fall under the control of Human Resources, improving HR processes can be a catalyst for increased productivity and efficiency across the business.
An Urgent Need for Automation in the Workplace
The Nintex study, A Definitive Guide to America’s Most Broken Processes, sheds light on the processes causing the most harm to productivity. Unsurprisingly, many organizations find that their employees are deeply frustrated when inefficient processes affect their ability to do their jobs. Many people are even choosing to move companies specifically due to this frustration.
The report surveyed workers to identify which processes cause the most frustration – however small the processes might seem. For instance, a paper-based onboarding process can cause a few minutes delay each time a new form is printed out. In isolation, this delay may seem insignificant, but that time adds up over the year.
The report indicated that there are many areas in HR where employees report broken processes. Fifty-eight percent of employees reported onboarding processes as being broken.
The other most common broken processes were present in the following areas of HR:
- Hiring (36%)
- Company culture (34%)
- Healthcare enrollment (19%)
Improving HR Processes
Let’s look at an example of how the inability to drive process automation at LOB level is affecting productivity at organizations.
An HR executive, Mason, is frustrated with the time it takes to deal with the thousands of leave requests he receives each year.
A colleague, Abby, sends in a leave request in the form of an email to both her boss, Teresa, and Mason in HR. It is Mason’s responsibility to manually check that the request is accepted by Teresa, and then enter it in the calendar. Most of the time, this process runs quite smoothly, but occasionally, as was the case this time, Teresa forgets to respond to Abby’s leave request, and so Mason has to send a reminder.
Mason wanted to automate the workflow so that leave requests were automatically added to the calendar and he was only sent an email notification when he was required to take action.
But making this change didn’t seem simple or intuitive. Mason had no real outlet to discuss this idea, and eventually, he raised his issue to IT, but nothing came of his support ticket due to IT’s backlog of projects.
So, what if Mason had a tool (authorized by IT) that allowed him to quickly and easily automate this leave request process? He uses the tool to build a workflow in which emails are automatically sent to remind Teresa to sign off on leave requests, and the calendar then is updated without his contribution. Mason can focus on other core tasks that drive the business forward, and employees like Abby have their leave requests processed much quicker.
The Time to Act is Now
Digital transformation has promised a lot, such as increased productivity and improved efficiencies that boost the bottom line. Yet, simply deploying a new productivity suite, downloading a new app, or handing out the latest devices often only goes so far.
To drive real positive results, an organization must allow for digital transformation to be an achievable destination, rather than a never-ending journey. The answer lies in giving employees the power to make a change, to fix the broken processes that are holding them back. They must give their employees the power of Intelligent Process Automation (IPA).
With the success of no-code tools like Nintex Workflow Cloud, line of business workers now hold the power to make a change at organizations. Without having to write code, LOB teams and their employees now have the power to automate the processes that matter most to them.
Nintex Can Help HR Lead the Way
HR can take the lead and start improving departmental processes that they believe to be the most important to automate. This is true of HR as it is of any department, but with its wide reach across the whole organization, the benefits of digital transformation in HR can be even more influential and drive significant results.
It’s time to say goodbye to broken processes. It’s time to automate, orchestrate, and optimize business processes within your HR department to improve the way your organization operates.
To learn more about how to enable your lines of business to automate their own processes, contact a Nintex representative today.