RPA and BPM: two acronyms and six letters that add up to much more than the sum of their parts. Business process management (BPM) technology has long assisted organizations in improving their processes and accelerating digital transformation.
Meanwhile, the arrival of robotic process automation (RPA) has also made an impact on the business world, empowering organizations to relieve heavy manual workloads by transferring such tasks to bots that execute them quickly, over and over.
Now these two technologies are coming together to provide greater benefits for businesses. Read on to discover what the power of automation, combined with wider organizational optimization, can do for you.
Letting bots do the heavy lifting
RPA is a hard worker. Software bots can pick up repetitive processes and free up human workers’ time for more rewarding, valuable tasks. And now they can handle a wider range of tasks than ever, increasing bots’ usefulness and taking further strain off human shoulders.
High-volume manual tasks such as processing mortgage loan applications, once the burden of salaried employees, can now be handled by a machine with little human input. Applications can be processed quickly and accurately, with a bot taking a fraction of the time a human would, without human error, providing more prompt and responsive service for customers.
The capacity of machines to work autonomously is increasing all the time. Human supervision, after all, is a form of work, and RPA is intended to minimize human effort in low-grade tasks. The less supervision required, the better.
However, even with today’s advanced RPA, there are still some tasks that require a human touch. That’s where BPM comes in.
A digital helping hand
Processes that can’t be handled solely by RPA can be managed and streamlined by digital workflows. Here, BPM technology prompts human users when their action is needed to complete a process. They’re led through all the steps they need to perform before the software moves on to the next person whose input is required.
An example of this could be a multi-stage approvals process, where many users are prompted to approve a contract and their signatures are collected digitally using e-signature technology.
BPM plays the part of a guide and helper but is not performing the overall task autonomously. In fact, this could be seen as helpful machine supervision of human workers: the workflow ensures that the task is performed properly by the employees.
So, workflows streamline processes that require human intervention, and RPA handles tasks that a machine can do on its own. Separately, these technologies do much to make people’s working lives easier. But now, RPA and BPM can be combined seamlessly to allow businesses to accomplish even more.
The perfect combination
Businesses can still use BPM technology on its own to map and manage their business processes. Simple digital workflows lead users through every stage where their input is required.
Now we offer the most comprehensive process platform available, combining RPA, BPM, workflows, document automation, digital forms, and more. Now that RPA and digital workflows are integrated seamlessly, teamwork between humans and bots can achieve even more impressive wins for your business.
If you’d like to find out more about how Nintex can help you to achieve better results through workflows and RPA, get in touch with us.