The COVID-19 pandemic has forced organizations to rethink how they operate. We’ve long celebrated the operational benefits of process automation and the role it plays in an organization’s ability to:
- Reduce costs
- Improve productivity
- Eliminate errors
- Deliver superior customer service
Today, the need to automate, and automate quickly, is even more important. In a survey by Forrester, from Q1 of 2020 (before COVID) 54% of businesses were either transforming end to end processes to support digital business strategy or automating large numbers of current manual processes.
But due to the pandemic, everything has been accelerated. Decision-makers across organizations have seen first-hand the need to be fundamentally more agile. And to do that they have had to think about automation and software development in different terms. In a survey since the pandemic, over 61% of organizations have changed their strategy and goals for process automation.
Calling all citizen developers!
This is where the idea of democratizing IT comes in. Giving your employees the ability to solve everyday process problems quickly and effectively is the core change that could take your current BPM mindset and inject it with the rocket fuel that will not only help your business survive but thrive.
Over the last few years, we’ve seen the rise of the citizen developer—a business user with little to no coding experience who has the ability to build applications. With the advent of sophisticated low-code and no-code software, your organization can empower its own citizen developers and allow you to do more with less.
There are plenty of benefits to implementing low-code and no-code software into your organization. Here are just some:
- Speed – fix problems quickly
- Agility – enable your organization to adapt to situations outside its control
- Reduce strain on IT – improve processes without extensive IT knowledge
- Control and autonomy – line of business leaders and their teams can manage and improve the processes they use every day
Embracing low/no-code software and a process mindset
When employees have the means to improve their own processes, they can make an even more meaningful difference in how they work. This also translates into a process mindset. The ability to build or amend automated workflows, for example, opens the door to every employee to improve the processes they work with every day. These might be small changes. But micro-changes lead to macro improvements. Embracing low/no-code solutions could have extensive positive effects on your organization.
Let’s look at some of the key discussions your business needs to have to make low/no-code software a success.
- How are you approaching process optimization?
After all of the broken processes in your workflows have come to light, what is your strategy for fixing them? Process optimization should be one of your core business strengths – it should be something employees are thinking about in terms of continual improvement, not just fixing broken processes when they appear. It must be a holistic process that happens alongside your day-to-day operations.
- Who is empowered to make change?
If only your IT department can make meaningful change to processes and workflows, issues will arise—whether it’s work overload, delays, or not making the right changes. Employees on the frontlines of your business are the people with practical knowledge of how to improve processes. When they’re able to take control of the processes they use every day and leverage the power of automation to streamline work, then your business can thrive. IT is not overloaded, delays are eliminated, and the right changes are made to the right process.
- How quickly can your business adapt to change?
One of the key business lessons from COVID-19 has been that if your business can’t implement process changes quickly, it will suffer. Identifying the areas that slow down your business and implementing change quickly is the key to business growth. If your business agility is good enough during the height of the COVID-19 pandemic, it won’t be sustainable in the future. Prioritizing a business strategy of digital transformation and process optimization will help your business react quickly and effectively, no matter the circumstances.
Invest in your organization with Nintex
Invest in the right low/no-code software that your organization needs, and you will be better equipped for the future—no matter what it brings. Nintex offers an easy-to-use yet powerful workflow process platform for your citizen developers. Identifying inefficient processes and building better ones is easy when you have powerful tools with simple interfaces. For example:
Nationwide’s spend and save estimator
Using a Nintex Form, Nationwide created a simple yet effective tool to understand the frequency of a process taking place across their company, how many people involved, and how much it was costing the company. Not only does this tool automatically capture the time a process is taking but how much Nationwide could save if that process is automated.