It’s been a rollercoaster for employee engagement. The past year has seen a torrent of dramatic changes, big events, and other factors that have had major impacts on employees’ focus, enthusiasm, and energy. But even if your organization is swept up in monumental world events beyond your control, the right technology can help you make the best of it. So, with that in mind, we’ll look at how to drive employee engagement with workflow automation.
But first, let’s look at some of the common reasons behind disengagement and the effect it can have on businesses.
When work just isn’t working out
A Gallup poll from October 2020 found that 51% of workers stated they were not engaged – “psychologically unattached to their work and company”. That’s a figure that will be sure to have employers wincing. Buy why do workers feel detached from their jobs?
Here are some possible reasons why all may not be well in employee-land:
- Feeling disenfranchised/dissatisfied with their organization
- Burnout due to heavy workloads or excess of tedious manual work
- Sense of disconnection from colleagues and the organization’s culture
- Frustration at clunky, slow, inefficient processes and their consequences
- Difficulty accessing tools or information they need to do their jobs
I’m sure you can think of more reasons. The bottom line is that when work is fulfilling and runs smoothly, workers are more likely to be engaged in it. But the more hassle, boredom, and other negative aspects of a person’s working life, the more they’ll switch off – or walk out.
Next stop: letter of resignation
When employees are disengaged, they aren’t giving their all. Errors increase, productivity drops, and so does employee retention. Workers are less likely to stick around if they don’t feel happy and invested in their work – and that can be a big problem for your organization.
Competition for talent is fierce and job-hopping is relatively high among demographics such as millennials (who are also reportedly the least engaged). An employee who was fresh-faced and enthusiastic six months ago can easily become disengaged and start looking for the exit.
Ok, so we’ve covered the bad news. It’s time for something much more cheerful: how automation can help employees enjoy more engaged, fulfilling working lives – and hopefully be happy, longtime members of staff.
Making positive changes
Now let’s explore how to drive employee engagement by making some positive changes to how employees do their work. We’ll take a broader perspective here, but you can apply these ideas to all kinds of specific areas across your business.
Improving and streamlining poor processes
Nobody likes to be kept waiting. Downtime can easily occur when one employee needs to wait for another to play their part, and that’s a perfect time to zone out, start surfing the internet… and looking for other jobs.
With workflow automation, you can ensure everything runs smoothly via an orderly and efficient digital timeline. Workers are prompted for their action when it’s required via automated messages, and when they’re done, it only takes a click for the next person to be alerted. Better processes, less wasted time, more engaged employees.
Taking away the work nobody wants to do
Pretty much every organization has tasks that nobody enjoys, and these are usually the repetitive, tedious, manual workloads. They could involve manual data input or copying and pasting information from one place to another. Whatever it is, these are the tasks that make employees wish they were somewhere else, doing anything else.
Here’s where robotic process automation (RPA) comes into play. With RPA, software robots (or “bots”) carry out tasks in just the same way a human worker would. Bots work fast and they don’t get tired, make mistakes, or become disengaged like we do – so if RPA handles high-volume, repetitive work, that saves your employees from being burned out by it.
Confident how to drive employee engagement at your own organization?
We hope this article has been useful in illustrating how automation can help employees be more engaged and bring out the best in them, for the benefit of everyone.
Employee engagement is crucial for so many reasons, but it’s also one of the easiest things to slide if not nurtured with the right level of attention. If organizations are engaged in their employees and take an active interest in ensuring their working lives are as good as possible, employees will be engaged in return.
Want to discuss how Nintex can help you drive employee engagement via our workflow automation platform? Let’s talk. Get in touch with us today.